Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,078 reviews
5 stars
425
4 stars
251
3 stars
189
2 stars
67
1 star
146
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, particularly in the drive-thru, with long wait times being a common complaint.
Food Quality
Mixed reviews on food quality; some customers received cold or poorly prepared items, while others praised the freshness of their meals.
Customer Service
Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or unprofessional.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
- DCdeb cousinoDec 30, 20255.0Ask genoa residents no complaints from them
- MMMichael MatsonDec 23, 20254.0Always quick service. WTG
- EEElsaNov 22, 20251.0Incredibly slow service. Clearly more staff is needed.
- MVmickey vanceNov 21, 20251.0Please pull up.and wait 10 minutes for your 1 sandwich is the story 99% of the time here...its a way around how slow they are
- JDJean DickersonNov 6, 20251.0Subject: Poor Customer Service Experience During Breakfast Visit I was dining in for breakfast and placed a mobile order. After waiting about 10 minutes and watching other orders being filled, I asked an employee about mine. Instead of helping, I was yelled at by two employees. When I asked another employee for one of their names so I could report the incident, she quickly gave me her name — which makes me believe that Erika may be a recurring problem. I also noticed I wasn’t the only customer having issues during this visit.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Waterville, OH?
McDonald's in Waterville, OH is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.
Is the drive-through at this McDonald's location open late?
Yes, the drive-through is open from 5:00 AM to 11:00 PM on most days and stays open until midnight on Fridays and Saturdays.
Can I order McDonald's delivery from the Waterville location?
Yes, you can order delivery daily from 5:00 AM to 11:00 PM through McDonald's delivery service at https://mcdonalds.order.online/business/-5579.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available at this McDonald's location.
What payment options are accepted at McDonald's in Waterville?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available to order from McDonald's?
Yes, you can use the McDonald's App available on both the Apple App Store and Google Play to place mobile orders.
What services are offered at this McDonald's in Waterville?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Is there a Taco Bell near the McDonald's on Dutch Rd in Waterville?
Yes, Taco Bell is a nearby fast food and Mexican restaurant close to this McDonald's, offering customers additional dining options in the area.
What medical facilities are near the McDonald's on Dutch Rd?
Waterville Urgent Care and Mercy Health Urgent Care are nearby medical centers that customers can visit for health services before or after dining at McDonald's.
Are there any outdoor or recreational places near this McDonald's location?
Nature's Nursery, a wildlife sanctuary focused on education and environmental conservation, is close by and may be a nice spot to visit when in the area.