Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,073 reviews
5 stars
422
4 stars
248
3 stars
189
2 stars
67
1 star
147
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers reported inconsistent service speed, with some experiencing long wait times in the drive-thru, while others noted quick service.
Order Accuracy
Many customers expressed frustration with incorrect orders, highlighting a recurring issue with order accuracy at this location.
Food Quality
Feedback on food quality was mixed, with some praising fresh items while others complained about cold or poorly prepared food.
Staff Attitude
Customer service experiences varied widely; some praised friendly staff, while others reported rude behavior from employees.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions.
- EEElsa2 days ago1.0Incredibly slow service. Clearly more staff is needed.
- MVmickey vance3 days ago1.0Please pull up.and wait 10 minutes for your 1 sandwich is the story 99% of the time here...its a way around how slow they are
- JDJean DickersonNov 6, 20251.0Subject: Poor Customer Service Experience During Breakfast Visit I was dining in for breakfast and placed a mobile order. After waiting about 10 minutes and watching other orders being filled, I asked an employee about mine. Instead of helping, I was yelled at by two employees. When I asked another employee for one of their names so I could report the incident, she quickly gave me her name — which makes me believe that Erika may be a recurring problem. I also noticed I wasn’t the only customer having issues during this visit.
- SRStephanie Rieger-KlineOct 31, 20254.0Line was long but the staff did a great job of keeping it moving and fairly quickly in the process!
- MBMichelle BreedenOct 30, 20253.0Drive thru was very slow
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Waterville, OH?
McDonald's in Waterville, OH is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.
Is the drive-through at this McDonald's location open late?
Yes, the drive-through is open from 5:00 AM to 11:00 PM on most days and stays open until midnight on Fridays and Saturdays.
Can I order McDonald's delivery from the Waterville location?
Yes, you can order delivery daily from 5:00 AM to 11:00 PM through McDonald's delivery service at https://mcdonalds.order.online/business/-5579.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available at this McDonald's location.
What payment options are accepted at McDonald's in Waterville?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available to order from McDonald's?
Yes, you can use the McDonald's App available on both the Apple App Store and Google Play to place mobile orders.
What services are offered at this McDonald's in Waterville?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Is there a Taco Bell near the McDonald's on Dutch Rd in Waterville?
Yes, Taco Bell is a nearby fast food and Mexican restaurant close to this McDonald's, offering customers additional dining options in the area.
What medical facilities are near the McDonald's on Dutch Rd?
Waterville Urgent Care and Mercy Health Urgent Care are nearby medical centers that customers can visit for health services before or after dining at McDonald's.
Are there any outdoor or recreational places near this McDonald's location?
Nature's Nursery, a wildlife sanctuary focused on education and environmental conservation, is close by and may be a nice spot to visit when in the area.