Chipotle Niles is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, including raw or undercooked ingredients, and complaints about portion sizes being too small.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty dining areas and unsanitary conditions.
Management Problems
Frequent mentions of poor management practices, including being unprepared for busy times and lack of organization.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
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Evan Kelley
Dec 28, 2025
5.0
My girlfriend from Willoughby loves the Niles location. Says its better than anywhere else these days. Keep it uo!
KL
Kristen Luzun
Dec 19, 2025
1.0
Barely give any meat then give you all the fattiest pieces of steak like learn how to cook and pick out the bad pieces if you truly work with meat too many kids running the places not enough hospitality. I spit out half my bowl of steak and was charged for extra meat for two pieces of steak like wow. It’s just sad what you pay for these days
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Alexis Estes
Nov 13, 2025
1.0
This place is never prepared for dinner rushes! Like ever. — all this staff, not enough movement!
No fresh veggies. No fresh steak. No queso.
Sorry to waste half way thru a burrito order but I won’t eat half of what I usually order because they have none prepared, needs better management and proper organization.
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Shann H
Oct 16, 2025
1.0
Ordered a rice bowl with chicken the rice was raw VERY Raw!! An the lettuce was Hard an had to wait forever for one thing!
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Liz McClain
Oct 14, 2025
1.0
Worst experience ever today! Ordered a pick up, asked for double meat...was given zero meat. It was a bowl of rice and beans. Like how does this happen?