Subway

3.7
277 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Vandalia Subway® Restaurant at I-75 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
I-75, Vandalia, OH
45377, United States

Hours

Reviews

3.7
277 reviews
5 stars
120
4 stars
65
3 stars
24
2 stars
12
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing frustration over poor service and lack of attentiveness.

Food Quality

Mixed feedback on food quality; while some enjoyed fresh and well-made sandwiches, others reported stale bread and poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the dining area and concerns about food handling practices.

Operational Issues

Frequent complaints about inconsistent hours of operation, including being closed during advertised hours and long wait times for service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for excellent service and enjoyed their meals.
  • IM
    Isaac Merida
    Nov 4, 2025
    1.0
    Very rude employee. Lady who served me was very rude. She thought I couldn’t hear her cause I had an earphone in. Had only just walked in and was deciding what I want and she walks up to the counter and says to employees in the back “funny we have a bell and he doesn’t use it”. I put my order in and when I’m asking for toppings I ask for avocado she says “why didn’t you tell me this before next time tell me beforehand” in a very rude manner.
  • ZK
    Zahid Khan
    Oct 25, 2025
    5.0
    Excellent customer service Jennifer was the best
  • JA
    Jay a
    Aug 19, 2025
    1.0
    Very rude customer service
  • KH
    Kelly Hall
    Aug 5, 2025
    1.0
    I showed up 9:35pm to order 1 sub. Place is open but no one around. There is a customer in front of me waiting also. He said he watched the worker make a sub for another customer and then tell this customer to hang on a second he would be right back. But he disappeared for over 20 minutes. The front desk girls at the flying j had to go find him. Finally he comes out and starts to make the male customer his order, makes me wait for 10mins only to tell me he closes in 10 mins. And refuses to make me a sub. POOR CUSTOMER SERVICE!!! Place sucks and I thought it was pretty ignorant to hide in the bathroom for over 20 mins to waste time before they close!!! Strike this place off my list to grab a sub!
  • AW
    Angela Wolfe
    Jul 2, 2025
    1.0
    I deliver food… this store made me fulfill this order. NOT VERY SANITARY! I’ve been working all morning, my hands are not clean. The bag is sealed, but I’m touching the cup in the lid. Hmm? Since when do I get the drinks for orders placed through door dash? I didn’t know I worked for subway!? The manager was extremely rude looked at me and yelled. You walked right past your order before I even said one word to her. I then said well do you know what the drink is and she said it’s on the receipt. Zero customer service.

Frequently Asked Questions About Subway

Where is Subway located in Vandalia, OH?

Subway is located at I-75, Exit 64 (NW Quadrant), in Montgomery, Vandalia, OH 45377, at Pilot Truck Stop #97.

What are the operating hours of Subway at Pilot Truck Stop #97, Vandalia?

Subway is open daily from 7:00 AM to 10:00 PM.