Chipotle Mexican Grill

Reviews

• TF

  Tim Flinn

  2 days ago
  2.0
  Food area was unkept, sloppy and unprofessional. A discredit to the brand
• LS

  Lowell Seeley

  Jan 1, 2026
  1.0
  Order a double steak bowl and the steak was dry and tough. The rice was hard and tasted like it was old, the bowl barely had any cheese on it. This is the worse location for quality
• TH

  T H

  Jan 1, 2026
  1.0
  Ordered lunch on January 1, 2026 between 1:30–2:00 PM from the Chipotle in Vandalia, Ohio. I ordered online for a burrito bowl with light white rice, double barbacoa (paid extra), tomato salsa, corn salsa, cheese, lettuce, and sour cream. What I received was unacceptable: The double barbacoa portion was extremely skimpy - NOT EVEN EQUAL TO A SINGLE SERVING SIZE. Tomato salsa was COMPLETELY MISSING. Cheese was BARELY present, well below a standard portion. This location does nothing but SKIMP EXCESSIVELY on orders. It is NOT a one-off mistake. This is a CONSISTENT PATTERN every time I give this location another chance, which is why I only order from here about once a year. EACH VISIT REINFORCES THE SAME PATTERN: customers are charged full price and receive noticeably less food than what was ordered and paid for. At this point, THIS IS DELIBERATE rather than accidental. Charging for double protein and then providing less than a normal portion is unacceptable. Missing items and minimal portions defeat the entire point of ordering customizable food. If you’re considering this location, be aware that you may not receive what you pay for. Until portioning and order accuracy are taken seriously, this location does NOT DESERVE REPEAT BUSINESS.
• AK

  Adam Koons

  Dec 26, 2025
  2.0
  this chipotle is chaos every single time I go there. absolutely no direction or leadership. quote times are off by at least 15 minutes every single time. employees standing around while the drive through is packed. half are actually on their phones. it's crazy that they run a multi million dollar business with literally no management to speak of. you all should be ashamed tbh.
• BB

  Britt B

  Dec 4, 2025
  1.0
  I just came here during lunch time ( about 12pm ) on 12/4 and I understand this is a busier time for chipotle due to it being lunch time. However, the lady helping make food was in a black hat, brown ponytail, and she was Caucasian. She was all over the place talking to 5 different people including me. This made my experience here stressful and distasteful. The lady also repeatedly explained to me and the lady at the beginning of the bar that bowls are done separately even if they’re slightly similar. Chipotle employees working the bar have ALWAYS done both of my bowls at the same time and just put whatever was different on the other one. This change that she claims is how they do things (it isn’t) is absurd considering it would be a lot quicker to just do both bowls and make the changes as you go instead of going back and forth and back and forth to complete each bowl. The lady was rude and was rushing me at everything I did. She asked about the salsa and I said I wanted tomatoes and corn and before I could even say tomatoes and corn, she repeatedly asked me “SOUR CREAM OR CHEESE? SOUR CREAM OR CHEESE?”. I’m not sure what the big rush was or why she was treating me disrespectfully, because there was a total of like 5 people in line. When I picked my protein, I think one of my bowls literally got a tbsp of meat and I asked for the appropriate amount of meat and I heard her whisper double meat. It is not double meat when a customer asks for the appropriate portion of protein that has always been what chipotle gives. Almost 13-15 dollars for a bowl? I should be getting more than a tbsp of meat. I don’t care if it’s lunch time, you should not be trying to skimp on people’s meals to conserve the amount of meat you have. You can always make more. This is not the first time I’ve had issues at this chipotle and I decided to give this location another try. I will be taking my business elsewhere considering that this chipotle does not care about their customers, only how much food they can conserve in order to be lazy and not make more.

Frequently Asked Questions About Chipotle Mexican Grill