McDonald's

3.5
1006 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1162 S Shannon, Van Wert, OH
45891, United States

Hours

Reviews

3.5
1,006 reviews
5 stars
346
4 stars
212
3 stars
216
2 stars
88
1 star
144

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms.

Service Speed

Customers frequently complained about slow service, with long wait times reported for both drive-thru and dine-in orders.

Order Accuracy

There were numerous instances of incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several reviews noted poor customer service, with staff appearing indifferent or rude during interactions.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, burnt, or improperly prepared items.
  • DL
    David Leathers
    Nov 9, 2025
    1.0
    Waited over 50 minutes in the drive through that wrapped around the building for customers waiting in the line that gave there order already. Very short staffed and inexperienced. I would not recommend coming here if you want your order wrong or wait almost a hour
  • TB
    Tyler Brunner
    Oct 3, 2025
    2.0
    Tried to eat food in play area and flies swarmed my food and had to walk away from my kid and my food. So many. Big and small ones. Gross place that’s not clean. Trash and food everywhere
  • RW
    Rod Witters
    Aug 30, 2025
    3.0
    One employee was hustling. Actually running food out to call in/app orders. Didn't see others but at least one young man was earning his pay. Food was not fresh.
  • MA
    Morgan Akerman
    Aug 28, 2025
    1.0
    Man, if you can't schedule more than 3 people at 9pm, you shouldn't be open. This is a failure of the store managers and franchisees to squeeze every cent without paying for labor but my family rolls up at 9:06, orders in the drive thru, gets pulled for way too long, then dude brings literally half of our food. We tell him and he goes back inside to promptly forget about us. I end up going in. They couldn't ignore me harder. I'm like juggling and yoyoing to get their attention. Other customers are commiserating on how messed up this all is. I eventually had to raise my voice "Hey! I'm waiting on...." They get it. I left the lobby at 9:55. Unacceptable. Fries and nuggets burnt and cold. Burgers sucked. Wrong kind of Happy Meal. Just awful. This location is fine during the day but they mess the bed at night. No one seems to care. Just pull people and forget them. No one else does this. I texted my wife who was waiting in the car "I don't know why we go here." I do know why I won't anymore. But cute Ninja Turtle Hello Kitty toys.
  • SV
    Sherry Variell
    Aug 19, 2025
    3.0
    Eh....

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

McDonald's in Van Wert, OH is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at 1162 S Shannon, Van Wert?

Delivery is available every day from 5:00 AM to 10:30 PM.