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Arby's

3.9
(1210 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
872 N. Washington, Van Wert, OH
45891, United States

Hours

Reviews

3.9
1,210 reviews
5 stars
550
4 stars
313
3 stars
169
2 stars
81
1 star
97

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items served cold or not fresh, while others praised the freshness and taste.

Service Issues

Several reviews highlighted slow service and order inaccuracies, with some staff being unprofessional or inattentive.

Cleanliness

The restaurant was noted for being clean in many reviews, although some customers reported unsanitary conditions at times.

Staff Friendliness

While many customers appreciated friendly staff, there were instances of poor customer service experiences.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices and perceived value for money.
  • DC
    Dayna Cross
    Feb 18, 2026
    2.0
    The food was fine but I’m sick and tired of going and getting fast food and the service is just incredibly Rude. We pull up the the window to get our food and the worker doesn’t even bother to say hi or anything. Hands us our food and closes the window. No this is everything just closed the window without a word. I’ve worked in the service industry for years and I understand it’s not always fun I however don’t appreciate being straight up ignored
  • JN
    Joscelyn Northern
    Feb 4, 2026
    5.0
    Staff was nice. Clean bathrooms. Food was good too. Roast beef and chicken sliders were good.
  • MH
    Michelle Haughn
    Jan 4, 2026
    2.0
    I've done paid for my meal, went to get a refill on my drink and Dr Pepper was OUT, so I was ok I will get a Coke... it too, was OUT. I went up to tell workers and 1 worker was like ok I will get with it as soon as I can. I waited 15 minutes, plus used the bathroom in that time, NOTHING was done. My husband's crinkle fries were cold & hard. He believes they were from lunchtime or noon. He complained to me that his buns tasted dated as well. He didn't go up & complain, because it took us 15 minutes to get our food? Also, our 10 year old granddaughter came out of the restroom & said she almost fell in the toilet. The toilet seat is loose!! Safety hazard! So, that means that drive through folks was getting carbonated water, not their Coke or Dr P. Normally I like this Arbys, but it makes me question should I come back? Plus they didn't honor coupon I guess because they don't have to, being a franchise vs corporate. She proceeded to tell me that the coupon, I would have used, would have been 6 dollars more than the coupon. (2 can dine for 12.99, yet their price would be 18.99) So this place sounds like they just don't want customers. So maybe that is my clue not to come back there again. And we drive through this area frequently every year over the last 10 years. So there you go.
  • MC
    Map Cat
    Dec 12, 2025
    5.0
    I did not know that Arby’s had a breakfast menu. Noticed it was open at 8am so I decided to check it out. Just got a sausage biscuit, added bacon and cheese. Really good! Sausage tasted great, biscuit almost as good as Hardee’s. About $3.
  • PB
    Patti Bissell
    Dec 4, 2025
    4.0
    Food needs to be served hot. Fries were cold.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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