Arby's

3.9
1207 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
872 N. Washington, Van Wert, OH
45891, United States

Hours

Reviews

3.9
1,207 reviews
5 stars
548
4 stars
313
3 stars
169
2 stars
80
1 star
97

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was often fresh and tasty, though there were complaints about cold items and inconsistent preparation.

Service Issues

Several reviews highlighted slow service and unprofessional behavior from staff, impacting the overall dining experience.

Cleanliness

The restaurant was frequently described as clean, although some customers reported unsanitary conditions at times.

Customer Experience

While many customers praised friendly staff and good service, there were notable instances of poor service and order mistakes.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices, feeling that the value for money was declining.
  • MH
    Michelle Haughn
    Jan 4, 2026
    2.0
    I've done paid for my meal, went to get a refill on my drink and Dr Pepper was OUT, so I was ok I will get a Coke... it too, was OUT. I went up to tell workers and 1 worker was like ok I will get with it as soon as I can. I waited 15 minutes, plus used the bathroom in that time, NOTHING was done. My husband's crinkle fries were cold & hard. He believes they were from lunchtime or noon. He complained to me that his buns tasted dated as well. He didn't go up & complain, because it took us 15 minutes to get our food? Also, our 10 year old granddaughter came out of the restroom & said she almost fell in the toilet. The toilet seat is loose!! Safety hazard! So, that means that drive through folks was getting carbonated water, not their Coke or Dr P. Normally I like this Arbys, but it makes me question should I come back? Plus they didn't honor coupon I guess because they don't have to, being a franchise vs corporate. She proceeded to tell me that the coupon, I would have used, would have been 6 dollars more than the coupon. (2 can dine for 12.99, yet their price would be 18.99) So this place sounds like they just don't want customers. So maybe that is my clue not to come back there again. And we drive through this area frequently every year over the last 10 years. So there you go.
  • MC
    Map Cat
    Dec 12, 2025
    5.0
    I did not know that Arby’s had a breakfast menu. Noticed it was open at 8am so I decided to check it out. Just got a sausage biscuit, added bacon and cheese. Really good! Sausage tasted great, biscuit almost as good as Hardee’s. About $3.
  • PB
    Patti Bissell
    Dec 4, 2025
    4.0
    Food needs to be served hot. Fries were cold.
  • GB
    Gerry Bo
    Nov 15, 2025
    5.0
    Best Arby’s! The food was great everything fresh and god bless whoever put truck parking here thank you
  • SJ
    Steve Parsons Jr
    Nov 15, 2025
    3.0
    The food is only good when you can get a worker that will make your food fresh.