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Jimmy John's

3.2
(177 reviews)
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Business Details

3241 Tremont Rd, Upper Arlington, OH
43221, United States
(614) 824-2791
https://locations.jimmyjohns.com/oh/upperarlington/sandwiches-1805.html

About

Sandwich Restaurant

Location

Jimmy John's
3241 Tremont Rd, Upper Arlington, OH
43221, United States

Hours

Reviews

3.2
177 reviews
5 stars
72
4 stars
18
3 stars
10
2 stars
19
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with many experiencing long wait times for both in-store and delivery orders.

Staff Friendliness

Despite service issues, many reviews highlighted the friendliness and helpfulness of the staff, with specific employees receiving praise for their positive attitudes.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a lack of consistency in order fulfillment.

Food Quality

While some customers enjoyed the food, others noted issues with portion sizes and quality, suggesting a decline in standards.

Management Issues

Several reviews pointed to poor management and organization, contributing to the overall negative experiences reported by customers.
  • TN
    Tony Netral
    Feb 18, 2026
    2.0
    The people have zero customer service skills! I'm not asking for them to be skippy but at least be somewhat upbeat and polite!
  • NW
    N W
    Dec 16, 2025
    1.0
    These people will waste your time every single time. Get your crap together
  • JB
    Jake Bowshier
    Dec 16, 2025
    5.0
    My favorite place to get a meal, love all the staff here! Great family atmosphere, they make you feel as if your at home! (Nightime)Jays charisma and bubbly personality, never fails to make me laugh! During the morning time, Chassity gets you right! Done with motherly love and makes sure your in and out with a coke and a smile!
  • TK
    Tom K
    Nov 23, 2025
    5.0
    The food is the same at every Jimmy Johns but the staff here is probably some of the best. They're super friendly and engaging and accommodate my sons particular requests.
  • MM
    Michael
    Nov 22, 2025
    5.0
    These workers we’ve very helpful service was very fast and also was very clean. Seems like good things happen here!
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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