Jimmy John's

3.8
160 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3875 Massillon Rd, Uniontown, OH
44685, United States

Hours

Reviews

3.8
160 reviews
5 stars
79
4 stars
33
3 stars
16
2 stars
4
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff behavior; some praised kindness and compassion, while others reported rudeness and inattentiveness.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Inconsistent food quality noted, with some customers enjoying the sandwiches while others found them lacking in ingredients or freshness.

Speed of Service

While some customers appreciated the fast service, others experienced long wait times and delays, particularly with delivery.

Cleanliness

Concerns raised about cleanliness in the restaurant, with some customers noting unsanitary conditions.
  • WJ
    Whit & Aaron Jordan
    Dec 8, 2025
    1.0
    Well, it took an hour and a half for it to come. Then when it did come there was no drink and the sauce that I payed extra for I didn’t get. After that, the kind driver went back and got my drink and sauce and came back with a ROOTBEER!!! I asked for a Powerade
  • LG
    Laura Golias
    Dec 2, 2025
    5.0
    I’m not someone who normally writes reviews, but what happened to me at the Jimmy John’s on [insert location] deserves to be shared with the world. I recently lost my brother, and the grief has been overwhelming. On one of the worst days, when I truly shouldn’t have been out in public, I walked into Jimmy John’s completely falling apart. I was crying, shaking, and honestly just trying to breathe. Most people would have ignored me — or pretended not to notice. But George, working behind the counter that day, didn’t look away. He looked right at me and gently asked if I was okay. And it wasn’t the polite, automatic kind of question people ask when they hope you’ll say “I’m fine.” It was sincere. It was human. It was someone seeing me when I felt invisible. When I told him I wasn’t okay, he didn’t judge, didn’t rush, didn’t brush me off. Instead, he softly asked if it would be alright for him to give me a hug. I said yes — because in that moment, I desperately needed that human connection. He hugged me. He prayed for me and my family. He made me feel held, seen, and supported in a way I didn’t even realize I needed. I walked into Jimmy John’s broken, but I walked out feeling just a little less alone. And sometimes, that tiny bit of comfort is everything. The food was great, of course — but this review isn’t about sandwiches. It’s about George, and the kind of compassion you can’t train into someone. Jimmy John’s, please recognize the incredible person you have working for you. He didn’t just serve a customer that day. He helped carry a grieving woman through one of the hardest moments of her life. And I will never forget him for that.
  • GR
    Greg Rankin
    Nov 25, 2025
    1.0
    Haven’t had anything from here in a while. Heard they had hot subs now so tried a beef and cheddar. Asked for no lettuce but got a ton of it and hardly any meat or cheese. What a joke for the price.
  • ME
    Mamie E.
    Nov 15, 2025
    5.0
    Chicken wrap is good!
  • KB
    Kaitlyn Brotzman
    Sep 14, 2025
    1.0
    Rude staff, scheduled my order an hour a head of time and had to wait 20 mins still in the store for order. Team members we're just standing around chatting. Don't choose Jimmy John's if you're in a hurry ☹️