Dunkin'

3.6
519 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Twinsburg, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2561 E Aurora Rd, Twinsburg, OH
44087, United States

Hours

Reviews

3.6
519 reviews
5 stars
232
4 stars
89
3 stars
50
2 stars
38
1 star
110

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, including wrong items and missing components.

Service Speed

Many reviews highlighted slow service, particularly during busy hours, with long wait times in both drive-thru and in-store.

Food Quality

Several customers expressed dissatisfaction with the quality of food and drinks, noting items were often cold, stale, or poorly prepared.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty tables and unsanitary food handling practices.
  • LO
    Lisa O'Connor
    Nov 17, 2025
    2.0
    I visited yesterday and the younger crew were in the uniform shirts and on cue. However, a middle aged woman who seemed out of it was literally wearing fleece pajama bottoms, a zip up hoodie and her house slippers, !?!?!? I think she truly rolled out of bed and into the store. I felt sorry for the younger crew who seemed to be taking direction from her. Poor example.
  • CC
    C-REX Caitlin
    Nov 16, 2025
    1.0
    I was in the drive-thru line getting a simple order, it took 20 minutes just to get up to the window. I took into consideration that there were 4-5 cars in front of me. Still seems a little excessive.
  • BH
    Brianna Hill
    Nov 8, 2025
    1.0
    Went to the drive-thru today on my way home from work, hungry and exhausted, excited to eat something and get a cup of coffee. I waited 15 minutes (I was only behind 3 cars initially) only to recieve a cold egg and bacon sandwich on a hard croissant, and a lukewarm iced coffee with hardly any ice in it. I was in a hurry to get home and didn't notice until I was back on the road. I'll remember to avoid this one next time!!
  • BL
    Brianna Leonard
    Oct 29, 2025
    1.0
    We stopped going to Dunkin about a year ago because of the inconsistencies and thought I’d give it another try today while on my way home from the store with my kids. Ordered a medium hot chai and when I got home and took a sip, it tasted like warm milk. It’s not even hot at all, it’s warm. No chai flavor at all even though the label says 3 chai syrup and it’s super foamy like a cappuccino. I used to get their hot chais all the time because they were so good! 4.90 for hot, flavorless milk that I could’ve had at home for free.
  • SS
    Sandy Shoemaker
    Oct 21, 2025
    1.0
    Drive thru - 2nd time this happened. Line took forever. Ordered a bacon, egg and cheese croissant. The eggs must come already cooked from the warehouse, makes sense. I would assume you would heat them. My croissant was very, very hot but the egg & cheese came right from the refrigerator - ice cold! Ordered coffee w/2 creams, 2 sugars - got iced coffee instead. Guess I’m from the old generation should have specified HOT. 2nd time almost same thing, ordered bacon and got sausage. Got the iced coffee again instead of the hot. Poor girl at the register, you could tell was upset. I would’ve complained at the time but felt sorry for her and the people behind me What is going on 😵‍💫

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Twinsburg, OH?

Dunkin' in Twinsburg, OH is open Monday to Friday from 5:00 AM to 9:00 PM, and Saturday to Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' Twinsburg offer delivery and curbside pickup?

Yes, Dunkin' Twinsburg offers both delivery and curbside pickup services.