Chipotle Twinsburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including greasy items, missing ingredients, and unsanitary conditions.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, inaccurate orders, and slow service.
Online Ordering Problems
A significant number of customers experienced issues with online orders, often receiving incomplete or incorrect items.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including messy prep areas and unsanitary food handling.
Inconsistent Portions
Customers frequently noted inconsistent portion sizes, often feeling shortchanged compared to other locations.
TG
Tyrone Gousby
5 days ago
2.0
This location always run out of ingredients out of fajitas veggies and brown rice at 6:45pm sad.
BD
Ben Dover
Nov 1, 2025
3.0
Had a real good burrito 🌯 the chicken wasn't fatty this time but the chips I won't order no more, the last 3x either burnt, stale or way too much salt.
SL
Stephen Lupe
Oct 30, 2025
1.0
Oh my God it’s so terrible half the time they don’t even add the ingredients that you request into your food. The other half the time they just to add the food to the bag. Every once in a while, corporate shows up and they pull their act together, but then it sucks again.
BB
banaresn
Oct 30, 2025
1.0
Ts chicken hella greasy and nasty
PP
Pearlie
Oct 28, 2025
1.0
This place is the worse ,I ordered my phone online cause it is always hectic around lunch time ,I get my burrito and it has nothing that I requested on is just big fat nasty chunks of fat pink steak no cheese no sour cream just rice meat beans what a waste of money I pitched the junk in the garbage people go to federales they are soooo much better this place sucks
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Twinsburg serve?
Chipotle Twinsburg offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill in Twinsburg?
Chipotle Twinsburg is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Twinsburg offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
Can I order Chipotle online or through an app?
Yes, you can order online via https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill Twinsburg?
Chipotle accepts credit cards and offers gift cards for payment.
How can I contact Chipotle Mexican Grill in Twinsburg?
You can call them at +1 330-405-0772 or email at oh.2027.Twinsburg@chipotle.com.
Is Chipotle in Twinsburg inclusive and welcoming to all communities?
Yes, this location welcomes LGBTQ customers.
What nearby establishments can I visit alongside Chipotle Mexican Grill in Twinsburg?
Nearby you can find banks like Fifth Third Bank, childcare centers like Kiddie Academy of Twinsburg, and other eateries such as Arby's, Dairy Queen, Pizza Hut, Panera Bread, and Taco Bell.
Are there any nearby educational institutions close to Chipotle Twinsburg?
Yes, nearby educational institutions include Kent State Geauga - Twinsburg Center and A Kid Again school.
What local services are available near Chipotle Twinsburg for visitors needing professional help?
Nearby you can find real estate agents like Jeremy Fennell, EXP Realty, legal service from The London Law Firm, marketing assistance from Wilson Universal Business Solutions, and employment agency Champion Personnel System.