McDonald's

3.3
2879 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1560 W Main St, Troy, OH
45373, United States

Hours

Reviews

3.3
2,879 reviews
5 stars
829
4 stars
623
3 stars
576
2 stars
284
1 star
567

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times in both drive-thru and dine-in.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to customer requests.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some customers experiencing rudeness and lack of professionalism, while others praised individual employees for their kindness.
  • BF
    Brian Fiamengo
    3 days ago
    1.0
    i ordered ahead to have the convenience of my food being done by the time i got here. while i was at the speaker i told the lady for the pickup code, she then told me i needed to pay for it, i told her it should’ve been paid for and she cut me off. i went to the first window, asked for a rec and the lady huffed and puffed before handing it to me. i got to the second window and got my drink and then was told to be pulled around. my food should’ve been ready since i ordered it online, i waited 20 min to get everything.
  • RG
    Rosemary Goss
    Jan 4, 2026
    2.0
    About same as most, fries were cold and soggy. Takes longer to get food than it used to, and food is failing grade these says
  • MM
    Melody
    Jan 4, 2026
    1.0
    Placed mobile order with curbside pickup sat outside and my order was never brought out I had to go inside to just see my order just sitting and had gotten cold this is one of the poorest customer service
  • KW
    Katie Weaver
    Dec 28, 2025
    1.0
    Got our food at 7:30 so we waited over 30 minutes for food and nobody asked us if we had our food yet as we were the first car waiting in the drive through. And then once we got the food the ingredients on the burgers were wrong. All we got was 2 burgers and 2 fries not a complicated order
  • JJ
    Justin
    Dec 7, 2025
    1.0
    Absolutely ridiculous!! The worst restaurant (not of McDonald’s but of all restaurants/fastfood) the owner should def be ashamed to be owner of such horrible place. Troy location unhooks their phone so u can not call literally . Tried for last hour n yesterday called 4 hours consistently rings threee times then the unhooked sound . Horrible place they have 5 ppl working n still never get a simple order. Can’t even put what’s ordered in the bag always missing everything and can’t call about it . I go does that not once but always… pathetic place they have.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1560 W Main St, Troy, OH?

McDonald's at 1560 W Main St, Troy, OH is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates from midnight to 11:59 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours, from midnight to 11:59 PM.