Jimmy John's

3.8

304 reviews

Business Details

Sandwich Restaurant

Jimmy John's

1888 W Main St, Troy, OH

45373, United States

Monday11:00 AM - 10:00 PM

Tuesday11:00 AM - 10:00 PM

Wednesday11:00 AM - 10:00 PM

Thursday11:00 AM - 10:00 PM

Friday11:00 AM - 10:00 PM

Saturday11:00 AM - 10:00 PM

Sunday11:00 AM - 10:00 PM

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3.8

304 reviews

5 stars

161

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

Numerous customers reported poor service, including incorrect orders, lack of urgency from staff, and unprofessional behavior.

While some customers enjoyed the food, many complained about skimpy portions, missing ingredients, and overall decline in quality.

Several reviews mentioned cleanliness issues, including unsanitary conditions and disorganized workspaces.

Mixed feedback on speed; some praised fast service while others experienced long wait times and delays.

CN
Casey Neal
Dec 5, 2025
1.0
The employees told me Tap to Pay doesn’t even work. Couldn’t even buy anything. Probably the worst experience I ever had at a JJ.
AS
Angelo Serra
Nov 19, 2025
4.0
Fast service and good subs for a fast food chain. Inside was really clean and staff were professional, polite, and quick. Even with a line we were in and out in about 5 minutes. When the order came.out at the end of the line the person handing out the order verified what we had (a couple of special requests) before handing the food to me. Close to the freeway and easy in and out of the parking lot.
LS
Lincoln Smith
Oct 7, 2025
5.0
Really good food prepared quickly
LL
Linda K (Lindalou)
Aug 23, 2025
5.0
Best location around. Food is great. They make a great effort to make a really good sandwich. Always friendly service. Clean restaurant.
SW
Scott Wright
Aug 13, 2025
1.0
Went to the store in Troy. Service was awful. Did not get what I requested on my order.