Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Several customers reported issues with food quality, including burnt pizzas and inconsistent taste, leading to disappointment.
Service Issues
Numerous reviews highlighted poor service experiences, including long wait times, incorrect orders, and unprofessional staff behavior.
Positive Experiences
Despite the negative feedback, many customers praised the pizza's taste, friendly staff, and quick service during certain visits.
Cleanliness
The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.
Delivery Problems
Customers expressed frustration with delivery delays and issues after the switch to DoorDash, impacting overall satisfaction.
EB
Elizabeth Bloomfield
Feb 11, 2026
5.0
I Love Donatos Pizza 🍕 Each Week I Order Large Pepperoni 😋
BH
Brenda Hursh
Feb 9, 2026
1.0
We ordered a Pizza and a CALZATOS.
Before a Fire there a while back, as enjoyed their Foods. THAT WAS THEN.
This past week end, We ordered a PIZZA & A CALZATOS. The Pizza was overcooked, but Chris said that He was starved, so He would eat it. I ordered the CALZATOS...but it was burned beyond recognition. I called the Store to report it, and they offered to make another one or give a store credit. I was Hungry, and it was getting late. So, I asked for another one to be made. When it got here, it was ALSO BURNED.
I did NOT want burned food, but neither did I want a store Credit. So....I placed the CALZATOS in the trash. I simply can NOT believe that the quality of the Food was SO DIMINISHED.
The total amount of the order exceeded $35.00, and as far as I'm concerned, from now on We'll go to CASSANO'S or the STAUNTON COUNTRY STORE...Donato's does NOT deserve a THIRD TRY!!!!!
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Dj Nunya
Jan 17, 2026
4.0
Always like donatos pizza, no complaints here. If you like thin crust this is a great choice.
BD
Brenda K Doseck
Jan 10, 2026
5.0
Love Donotos Pizza
DF
Dan Francis
Jul 26, 2019
5.0
Best pizza around, you cant beat the pepperoni and bacon
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Certified March 01, 2026Yext Knowledge Graph
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