Chipotle Mexican Grill

4.1
822 reviews
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Business Details

1934 W Main St, Troy, OH
45373, United States
(937) 339-7403
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Troy Pavilion is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1934 W Main St, Troy, OH
45373, United States

Hours

Reviews

4.1
822 reviews
5 stars
466
4 stars
180
3 stars
62
2 stars
40
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and inattentiveness.

Food Quality

Food quality is inconsistent; some customers enjoy fresh and tasty meals, while others complain about stale ingredients and poor portion sizes.

Cleanliness

The cleanliness of the dining area is often criticized, with reports of dirty tables and disorganized condiment stations.

Order Accuracy

There are frequent issues with order accuracy, particularly with online orders, leading to dissatisfaction among customers.

Value for Money

Many customers feel that portion sizes do not justify the prices, leading to perceptions of poor value.
  • DB
    Don Bell
    Nov 12, 2025
    2.0
    The rice is almost never fully cooked.
  • TD
    Theresa Deal
    Oct 17, 2025
    1.0
    Had the most hateful girl take me order today. My even existence and patronage seemed to annoy her. I had to.ask for lettuce 3 times as she ignored me then was pissy because I wanted it. I will never go to Chipotle again as this was my 2nd time. Im a Hot Head girl. Ill just stick with them. What an awful excuse for service.
  • KF
    Keegan Fowler
    Oct 14, 2025
    1.0
    Everytime I have been to this chipotle location I have gotten sick, perfectly fine any other location
  • PP
    peyton pitcox
    Oct 12, 2025
    1.0
    just doordashed food to work & highly disappointed… literally what is this🤣. like that’s not even half way full. will not be ordering again!
  • BC
    Brandon Carteaux
    Oct 12, 2025
    3.0
    Eh. Gets orders won't often. Steak taste like dog treats. Like it's old. Had gone down hill in the past year.
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Troy Pavilion known for?

Chipotle Troy Pavilion is known for its fast-casual dining with customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.

What are the business hours of Chipotle Mexican Grill in Troy, OH?

Chipotle Troy Pavilion is open every day from 10:45 AM to 11:00 PM.