Chipotle Mexican Grill

4.1
827 reviews
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Business Details

1934 W Main St, Troy, OH
45373, United States
(937) 339-7403
https://locations.chipotle.com/oh/troy/1934-w-main-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1400
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About

Mexican Restaurant
Chipotle Troy Pavilion is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1934 W Main St, Troy, OH
45373, United States

Hours

Reviews

4.1
827 reviews
5 stars
468
4 stars
182
3 stars
61
2 stars
40
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unhelpful staff, with some describing their experiences as unprofessional and dismissive.

Food Quality

There were numerous complaints about food quality, including undercooked rice, small portions, and incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, with dirty dining areas and unsanitary conditions reported.

Inconsistent Experience

Customers noted a significant variation in service and food quality, with some praising specific visits while others expressed disappointment.
  • JG
    Jacob George
    Jan 4, 2026
    1.0
    Food is terrible who ever the new cook is can’t cook with out burning the hell out of the meat bowls aren’t even edible do not recommend
  • NS
    Nefeli Supinger
    Dec 23, 2025
    4.0
    “So fast I could barely even starve” - review by my 5 year old cousin
  • KS
    Karen Schindler
    Dec 11, 2025
    5.0
    Takeout burrito veggie bowl. Always great
  • DB
    Don Bell
    Nov 12, 2025
    2.0
    The rice is almost never fully cooked.
  • TD
    Theresa Deal
    Oct 17, 2025
    1.0
    Had the most hateful girl take me order today. My even existence and patronage seemed to annoy her. I had to.ask for lettuce 3 times as she ignored me then was pissy because I wanted it. I will never go to Chipotle again as this was my 2nd time. Im a Hot Head girl. Ill just stick with them. What an awful excuse for service.
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Troy Pavilion known for?

Chipotle Troy Pavilion is known for its fast-casual dining with customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.

What are the business hours of Chipotle Mexican Grill in Troy, OH?

Chipotle Troy Pavilion is open every day from 10:45 AM to 11:00 PM.