Chipotle Troy Pavilion is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple customers reported rude or unhelpful staff, with some describing their experiences as unprofessional and dismissive.
Food Quality
There were numerous complaints about food quality, including undercooked rice, small portions, and incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, with dirty dining areas and unsanitary conditions reported.
Inconsistent Experience
Customers noted a significant variation in service and food quality, with some praising specific visits while others expressed disappointment.
JG
Jacob George
Jan 4, 2026
1.0
Food is terrible who ever the new cook is can’t cook with out burning the hell out of the meat bowls aren’t even edible do not recommend
NS
Nefeli Supinger
Dec 23, 2025
4.0
“So fast I could barely even starve” - review by my 5 year old cousin
KS
Karen Schindler
Dec 11, 2025
5.0
Takeout burrito veggie bowl. Always great
DB
Don Bell
Nov 12, 2025
2.0
The rice is almost never fully cooked.
TD
Theresa Deal
Oct 17, 2025
1.0
Had the most hateful girl take me order today. My even existence and patronage seemed to annoy her. I had to.ask for lettuce 3 times as she ignored me then was pissy because I wanted it. I will never go to Chipotle again as this was my 2nd time. Im a Hot Head girl. Ill just stick with them. What an awful excuse for service.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill at Troy Pavilion known for?
Chipotle Troy Pavilion is known for its fast-casual dining with customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the business hours of Chipotle Mexican Grill in Troy, OH?
Chipotle Troy Pavilion is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Troy offer pickup and delivery options?
Yes, this location offers both in-store pickup and delivery services.
Can I order Chipotle online for the Troy location?
Yes, you can order online through their website or via the Chipotle app.
Where is Chipotle Mexican Grill located in Troy?
It is located at 1934 W Main St, Troy, OH 45373 inside the Troy Pavilion.
What types of payment does Chipotle at Troy Pavilion accept?
They accept credit cards and offer gift cards as forms of payment.
How does Chipotle practice sustainability and quality in its food?
Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Which nearby stores can I visit before or after dining at Chipotle Troy Pavilion?
You can visit nearby stores such as the T-Mobile Authorized Retailer, Meijer supermarket, and Lowe's Home Improvement conveniently located nearby.
Are there coffee shops near Chipotle Troy Pavilion where I can get a drink to go?
Yes, Starbucks, Panera Bread, Tim Hortons, and Circle K are nearby coffee shops where you can grab a drink before or after your meal.
What nearby services are available near Chipotle Mexican Grill for additional errands?
Nearby services include financial advisors like Edward Jones, beauty salons such as Fancy Nails Spa, and key and locksmith services at Minute Key.