Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,784 reviews
5 stars
454
4 stars
309
3 stars
353
2 stars
208
1 star
460
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Food Quality
Customers frequently mentioned that the food was cold, stale, or not fresh, leading to dissatisfaction with their meals.
Management Issues
Several reviews pointed to poor management practices, including staff arguing in front of customers and a lack of accountability among employees.
- GLG LawsDec 23, 20251.0It is impossible for this location to get your order correct. I have been here a lot. I live 3 minutes away. I will drive miles not to go here. I tried again today. Another disappointment. Why cant this location overall just do better? Today, I didn't get hashbrowns, but got a extra burrito, didn't want to get back in line. Last time I had to come inside. Time before I drove off because intercom person was rude in front of whole family. I can go on, but I am sure I am not the only one disappointed in this location. Please do better, we deserve quality and friendly customer service. I can't remember the last time someone served me with a smile or the correct order.
- JBJesse BeardsleyDec 13, 20251.0They are slow, rude, gave me no napkins and no lettuce on my mcchicken
- MGMadi GraceDec 11, 20251.0First we asked for no ice and when we asked them if the sprite had ice because it clearly did they told us "no" but that isn't even the issue, we got home with the food and everything else was fine, missing a medium fry and my son's cheeseburger in the happy meal was absolutely petrified meat with a petrified piece of cheese. The phone isn't hooked up so I can't even call to inform them that ya know, I would want different freaking food. When I called I would get the same "sorry your call didn't go through" then some dial tone and the same message until I hung up.
- CHCaroline HumbertDec 6, 20251.0They messed up my order
- CHChristina HendriksNov 20, 20251.0This is probably one of the worst stores we've been to. I got a half-full small coffee today. The food is never fresh-tasting. You can't contact them easily (calling them).
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 5360 Salem Ave, Trotwood, OH?
McDonald's at 5360 Salem Ave is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is available every day from 6:00 AM to 11:00 PM, one half hour longer than the dine-in hours.
What are the delivery service hours for this McDonald's?
Delivery service is available daily from 6:00 AM to 10:30 PM.
What delivery and pickup options are offered by this McDonald's?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order McDonald's food online for this location?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app on iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there free WiFi available at this McDonald's location?
Yes, free WiFi is available at this McDonald's.
Are there other fast food restaurants near this McDonald's?
Yes, Burger King and Subway are nearby, providing additional options if you want variety in fast food.
What nearby places can I visit after having a meal at McDonald's on Salem Ave?
After your meal, you can visit nearby places like Redbox for entertainment rentals, or relax with a beauty treatment at Top Nails or Pro Nails salons.
Can I combine a visit to McDonald's with other convenient services in the area?
Yes, you can access services such as the LibertyX Bitcoin ATM, AT&T Store for mobile needs, or do some shopping at Family Dollar, all close to this McDonald's location.