McDonald's

2.9
219 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
3545 Wayne Madison Rd, Trenton, OH
45067, United States

Hours

Reviews

2.9
219 reviews
5 stars
71
4 stars
24
3 stars
17
2 stars
18
1 star
89

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Many reviews mentioned cold, old, or poorly prepared food, with some customers experiencing food safety concerns.

Customer Service

Numerous complaints about rude staff, poor management, and lack of training were noted, leading to a frustrating customer experience.

Operational Issues

Customers expressed frustration over inaccurate hours of operation, with the location often closing earlier than advertised.

Cleanliness and Atmosphere

While some customers noted cleanliness, others reported dirty tables and a chaotic atmosphere, particularly during busy hours.
  • TD
    The Dude
    4 days ago
    1.0
    Honestly there lucky I can’t rate any lower. However I personally would rather wait and my food be done right then this McDonald’s trying to get there times down by rushing everyone and getting the food wrong also calling does nothing cause no one will answer the phone. Something I don’t understand is peak hasn’t even started yet when I got my food. Why are yall rushing for no reason.
  • AH
    Adam Haas
    Nov 16, 2025
    1.0
    Poor service. Waited 15 min on pies to then hand me cold food.dont know which one is worst here or oxford
  • CW
    C Wallington
    Nov 16, 2025
    1.0
    Warning: Do NOT eat at this McDonald’s. This location served me food that was completely unacceptable. When I showed them the problem, they actually told me it was “only a little burn.” That response is unprofessional, disrespectful, and shows a total lack of care for customers. How dare you serve food in that condition and then try to minimize it. This store needs serious management and quality control improvements.
  • MH
    Matthew Human
    Nov 8, 2025
    1.0
    I've been to this McDonald's a few time with high expectations., it actually might be the worst customer service McDonald's I've ever been to. Highly recommend driving to any other city McDonald's
  • JD
    Jeff Dom
    Oct 13, 2025
    1.0
    The past two days at this McDonald’s have been nothing but a nightmare. Last night’s visit: I went through the drive thru and ordered a bacon double quarter pounder, 20 piece McNuggets, large fry, and large Dr Pepper. At the window they gave me a regular quarter pounder instead, and the meat was clearly old. This has happened multiple times here, almost like the cooks are too lazy to make fresh food. To make things worse, they didn’t even give me the large fry I paid for, and I had to pull forward and wait while they fixed it. When they finally remade the double quarter pounder, the meat was literally falling apart. I don’t know what they did, but it was terrible. Honestly, the meat at this location is usually bad, and the bread is usually stale. Today’s visit: It was even worse. The order taker had no clue what she was doing. I asked for the two cheeseburger meal, and instead of just ringing that up, she kept asking if I wanted two separate cheeseburger meals. She also didn’t know how to make the meal large. When I got to the window, once again they gave me a regular quarter pounder instead of a double, and this time I was missing my two cheeseburgers completely. After going back and finally getting them, I got home only to find that the cheeseburgers didn’t even have mustard or onions on them at all, so they weren’t even made correctly. At this point every visit to this location feels like babysitting the employees step by step. It should not be this much work just to get a basic meal correct. There is clearly no management, no training, and no care for the customer at this restaurant. On top of that, the owner doesn’t even respond to bad reviews like a real person. They just copy and paste a link telling you to complain to customer service, which is just another example of poor management from the top down. And when you try to call the store, the phone never works, most likely shut off because too many people are calling about their messed up orders. Final thoughts: If you come here, expect your order to be wrong almost every single time. The food quality is poor, the staff doesn’t seem to know how to do their jobs, and the management clearly doesn’t care. This McDonald’s is easily one of the worst run locations I’ve ever been to. Save yourself the frustration and go somewhere else.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3545 Wayne Madison Rd, Trenton, OH?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the McDonald's drive-thru hours of operation?

The drive-thru is open daily from 5:00 AM to 11:00 PM.