Brand Certified
McDonald's
3.2(1924 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5057 Monroe St, Toledo, OH
43623, United States
Certified by McDonald's • Mar 01, 2026
(419) 472-2801
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,924 reviews
5 stars
558
4 stars
334
3 stars
369
2 stars
206
1 star
457
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude staff, long wait times, and incorrect orders, leading to a very negative perception of customer service.
Food Temperature
Many customers reported receiving cold or improperly prepared food, contributing to dissatisfaction with the dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms, which detracted from the overall experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, indicating a lack of attention to detail in order processing.
Management Issues
Feedback pointed to poor management practices, including understaffing and inadequate training, which exacerbated service and operational problems.
- NMN M3 days ago1.0Do you guys purposefully try to hire the most rude slow employees you can find? Like holy cow every time I come here it’s just the rudest person ever that sounds like they hate their job. By far the worst McDonald’s in Toledo.
- BNBob Nonya5 days ago1.0Every time I think this one is getting better, it goes back down in quality. The workers are young and not trained properly, I say this as a younger (20s) person myself who has worked in service. IT AINT HARD. DO YOUR JOB. Mcdonalds should honestly shut this location, the one on Secor is far better. But this one is slightly closer to my home, so I have more experiences with it - usually bad ones.
- CZCarrie ZFeb 16, 20261.0Lousiest service at any McDonalds I’ve ever been to. Drive by to the next one. Go to 5810 W Alexis or 3138 Secor Rd for a better experience.
- SMSandra McbeeFeb 12, 20261.0Big Mac and cheeseburger was cold. Fries were cold and limp. Cashier was friendly but person who gave us the bag was rude and wouldn't even acknowledge us with a smile or thank you or anything. Tables were dirty....Will never go there ever again....and wouldn't recommend to anyone. Thursday, February 22, 2026 @ 12:30 pm
- K3KAZI 300%Jan 30, 20261.0Waited over 10 minutes without any acknowledgment after walking in. No greeting, no communication, nothing. When I finally spoke up, the employee responded rudely and told me to “be patient,” even though I had already waited past my pickup time. Customers aren’t responsible for knowing staffing issues — basic communication is part of customer service. If the store is understaffed, that’s a management problem, not an excuse for disrespect. This location needs better staffing and better customer service training. Very disappointing experience.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 5057 Monroe St, Toledo?
McDonald's in Toledo is open Monday through Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 7:00 AM until midnight.
What types of services does McDonald's offer at this location?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order McDonald's for delivery or pickup online?
You can order online through McDonald's delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service available.
Are there any nearby shopping options close to this McDonald's?
Yes, nearby shopping options include Burlington (a department and clothing store) and Toys"R"Us, a toy store, both convenient for shoppers visiting the area.
What health-related stores or services are close to McDonald's at 5057 Monroe St?
Nearby health-related options include The Vitamin Shoppe for supplements and Metro Infusion Center for medical services.
Are there any pet-related services near this McDonald's location?
Yes, nearby pet services include Petco, which offers pet supplies and services, and Vetco Vaccination Clinic providing veterinary care.
Can I visit other restaurants near this McDonald's?
Yes, you can visit nearby restaurants such as Arby's for sandwiches and Twin Peaks Restaurants, a sports bar and American restaurant, located close by.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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