McDonald's

3.2
1894 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5057 Monroe St, Toledo, OH
43623, United States

Hours

Reviews

3.2
1,894 reviews
5 stars
556
4 stars
335
3 stars
366
2 stars
205
1 star
432

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Wait Times

Customers consistently complained about long wait times both in the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned receiving cold or stale food, with some customers expressing concerns about food safety and cleanliness.

Management Issues

There were multiple mentions of poor management practices, including unprofessional behavior from managers and lack of staff training.
  • SM
    Selina Martinez
    3 days ago
    1.0
    Fast food is supposed to be fast. We got here at 10:08 its 11:04 a hour ago and Im still waiting to get my food and the McDonald's is closed now
  • JL
    Jessica Lambrecht
    6 days ago
    3.0
    Out of the 3 times I've gone recently, all 3 times I had to go in (from drive thru) to get a missing item or a correction. I get this location gets busier this time of year , but if an employee is at work, they should be working. Not worrying about taking a selfie or talking on face time with so.eone who's language is foul for a family fast food place.
  • LL
    Linda
    Nov 9, 2025
    1.0
    I hate this place the most disgusting thing ever i was here with my niece first in the bathroom there was #2 on the toilet and on the wall and only 2 bathrooms? Hated it the sinks where also a mess. Second the food wasn't to bad for me but we asks for extra hot frys and they were really cold but my nieces food was really cold. Third about the place it was a mess and there was a wet floor sign when it wasn't even wet. Forth the service was horrible worst way I have ever been treated?! First the woman was really rude to my niece she was standing there at the counter for like almost 10 mins and the girl looked at her twice and she still didn't come it wasn't busy but it seemed like she was in a rush I had to go up there and say something but then she was all rude to me and said ugh whatever and got the food I wanted. We are never coming here again. Very disappointed. I would rate this place 0 stars if I could.
  • PF
    Pixel Fun
    Nov 9, 2025
    1.0
    Wish I would have checked all these reviews before coming here I came with my aunt and the people here were very rude a girl looked at me while I was standing in line for about about 7 minutes and still ignoring me anyways a lot of people did that they just looked at me and then ignored me my aunt had to come up there with me and when I sat down and she got served one of the ladies just gave her a dirty look this place is kind of a mess but not too bad but there is a wet floor sign when there's not wet I just got a Happy meal only a six-piece chicken nugget and the chicken nuggets and fries were cold and I saw Happy meals were supposed to come with apple slices I didn't get that though the fries were the size of my hand like the little box where you put all the fries in there and then we got a fish sandwich thinking it would be better but it wasn't it was cold and there was barely any tartar sauce the really only thing I liked was their new chips ahoy frappuccino but at the same time the size was really really small and that I did not like that there are no fountains in here no more to refill your drinks you have to literally go up there and get your drink refilled there used to be a place where kids can play and there's not no more which we also came here for me to play at the playground if I could I would give this place zero Stars and we are probably never coming back to this place a lot of the workers also at the same time they give me a dirty look they were even kind of rude to my aunt when we didn't do nothing we asked for hot fresh freeze and they were actually mine were actually like really cold I feel like the prices are really like too much especially for a fish sandwich it was over five bucks which is bull crap and the fish sandwich do you even have like any tartar sauce but we are never coming here anymore there is probably a way better McDonald's somewhere else anywhere I don't know how this place could have 3.2 Stars all together it should really have like one star I wish we all could just put zero Stars cuz this is a actual disaster
  • ED
    Emma Duke
    Oct 21, 2025
    1.0
    i wish i could give this location 0 stars. the order is NEVER correct. The woman who worked the drive thru taking orders was rude and clearly in a hurry. She stressed me out so bad i forgot to order a drink with my meal. On top of that i had ordered a mcchicken and a ranch snack wrap. when i got to the pickup window the two workers there asked me multiple times what i ordered and even though i told them probably 4 times, they still forgot the ranch wrap. i highly recommend if you are thinking about ordering from here, DONT.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 5057 Monroe St, Toledo?

McDonald's in Toledo is open Monday through Sunday from 6:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 7:00 AM until midnight.