McDonald's

2.7
2093 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
36 N Reynolds Rd, Toledo, OH
43615, United States

Hours

Reviews

2.7
2,093 reviews
5 stars
431
4 stars
276
3 stars
334
2 stars
240
1 star
812

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and dismissive staff attitudes.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsatisfactory freshness.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Management

While some customers praised individual managers for their efforts, overall management was criticized for poor staff training and handling of customer complaints.

Customer Experience

Numerous reviews indicated a negative overall experience, with customers feeling ignored or mistreated by staff.
  • SN
    Suman Naral
    Nov 2, 2025
    1.0
    The Arabic looking guy was extremely dirty, impolite and outright ignorant. He has no sense on how to talk to customers. When I asked him for extra ketchups, he told to go and buy myself and it's not free. I'm going to be a Karen here and complain to the corporate. These kinda of people working kitchen irks me.
  • SJ
    sheila jones
    Oct 28, 2025
    1.0
    ive noticed they keep mobile orders waiting the longest time compared to regular drive thru and walk ins which defeats the whole purpose of it, i waited in the drive thru for 20 minutes they told me to pull up to the next window and they’d bring it out and proceeded to direct 6-7 cars that were behind me to park in drive thru parking spots, tell me why 4 of the people behind me got their food before i did and when i did get it my fries were cold and no salt also i got a completely different sandwich than what i ordered and forget asking for help bc they will literally pretend they didn’t hear you and walk away
  • RS
    rue scott
    Oct 28, 2025
    1.0
    Asked for extra ice, they gave me literally 8 pieces of ice and said it’s the machine’s fault, my fries were cold, my mcchicken had a dime size of mayo on the corner of it and hardly any lettuce it was basically just meat and bread. Waited in the drive-through for 20 minutes. Didn’t give me my sauce and wanted to pick a fight about it.
  • BH
    Britteny Hendrickson
    Oct 25, 2025
    1.0
    This location was closest to our son’s baseball game. We came in to order and immediately were turned off because the dining room smelled of cigarettes. The restroom was locked. Both men’s and women’s. We ordered from the digital kiosk. From the choices “hot drinks” we ordered a caramel macchiato and vanilla latte. And two value meals. The drinks arrived cold and half full- the employee filling our order was not polite or knowledgeable . She didn’t know our drinks were supposed to be hot. She pronounced the name of the drinks incorrectly. She was angry when I politely and gently told her that these drinks are offered on their “hot drink” menu and yes, they should not be hot. The floor was dirty and people were rude. Not impressed. The manager - a young man- did his best to help make it right. We finally got our coffees after the machine reset.
  • BG
    Blue Girl
    Oct 21, 2025
    2.0
    The white lady that manages in the morning/afterish. I think her name is Natalie or Nicole or something all she does is SCREAM at the top of her lungs everytime im there. You can't even sit and enjoy your food because she is screaming at everyone. I'd recommend going through drive thru or picking up so you dont have to hear that.

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's at 36 N Reynolds Rd, Toledo?

McDonald's at 36 N Reynolds Rd is open from 6:00 AM to 9:00 PM every day of the week.

During what hours is the drive-thru service available?

The drive-thru at this McDonald's location operates daily from 4:00 AM to midnight.