McDonald's

3.3
2121 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1560 E Alexis Rd, Toledo, OH
43612, United States

Hours

Reviews

3.3
2,121 reviews
5 stars
634
4 stars
432
3 stars
406
2 stars
197
1 star
452

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

The food quality was inconsistent, with complaints about cold, poorly prepared items and order inaccuracies.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and poor maintenance of the restaurant.

Staff Attitude

Several customers noted unprofessional behavior from staff, including lack of communication and dismissive attitudes.
  • KD
    Kason Dietz
    Jan 3, 2026
    1.0
    The manager was totally unprofessional, lady with pink braids. I gave them a code for a free large drink and ordered a large fri and double cheeseburger. The code for free drink displayed on screen. Went to get my food and no drink. I asked for it and they said its not showing so I asked for a refund and the manager said no they dont do that. I brought the food inside and asked for her name and store number and she refused to give the info even as I was on the phone with corporate. Corporate asked me to ask her for info and the manager said nothing. I left the food because you can eat without a drink. This mcdonald's robbed me of $8, everything is on camera
  • EC
    E. child
    Dec 28, 2025
    1.0
    Nobody is working the pay window and they expect you to just know that. Cups are over filled and a mess when they hand them to you. They always forget something. Most problems with the night crew like most places l.
  • KK
    Kayla Krumn
    Dec 27, 2025
    1.0
    Polite as can be, I explained that I got neither snack wrap in my meal (with the receipt for proof), and the manager firstly accused me of lying and said I had been rung up for only one. When she saw the receipt, she realized she was definitely wrong but still continued to argue and said that she only had one on the counter. I am short a snack wrap and I did not want to make a fuss because I am not the type of customer to cause a scene. This is the same mcdonalds I went to about a year ago and found a hair embedded in the actual patty of a cheeseburger.
  • JH
    Jon Howard
    Dec 27, 2025
    2.0
    Paid 40 cents extra for Mac sauce should be a nickel and got a drop
  • RR
    Roxanne r
    Dec 25, 2025
    2.0
    Food was not that great. Had a chicken wrap. No lettuce. Hardly any cheese who's making this food

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1560 E Alexis Rd, Toledo, OH?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.