McDonald's

3.3
2108 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1560 E Alexis Rd, Toledo, OH
43612, United States

Hours

Reviews

3.3
2,108 reviews
5 stars
630
4 stars
431
3 stars
405
2 stars
193
1 star
449

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Customers frequently reported issues with order accuracy, receiving wrong items or missing components.

Cleanliness

The dining area and facilities were often described as dirty and poorly maintained.

Food Quality

While some customers noted that food was hot and fresh, many others complained about cold or subpar food quality.

Management Issues

Several reviews mentioned unprofessional behavior from management and staff, contributing to a negative customer experience.
  • CK
    Chris Koz
    Nov 7, 2025
    1.0
    Pulled up in the drive thru and waited for approximately 5 minutes. Another driver in the other drive-thru Lane got my attention and asked me if I was talking to somebody. I said no. I thought he was since he was there before I was there. Wait for an additional five. Maybe 6 minutes and decide to pull around to the windows. There was a handwritten note. All the the windows that said opening up at 7:30 a.m. or 7:40? A.m.. the current time was 7:15. When I left the parking lot there was close to a dozen cars lined up in the Drive-Thru and they were going to wait half an hour before someone even took their order. It's bad period. Food is no longer fast, the prices are stupid high. But now we have to wait longer to even put the order in that is not acceptable. I drove somewhere else. Fast food is getting very pathetic
  • SC
    Stephen Clark
    Oct 29, 2025
    1.0
    They advertise the wrong prices and up charge everyone. The owner drake was arrogant when confronted by another customer about the issue. They wouldn't honor the price on the mcdonalds app either. Shame on them.
  • NS
    new speak
    Oct 24, 2025
    1.0
    I absolutely love how they don’t wear hairnets! I also love how they just stare at you and let you stand in the lobby and not take your order. I also love seeing people scratch their face or hair and then keep the same gloves on to make my food. ABSOLUTELY DISGUSTING. BAD SERVICE. I am a manager at a fast food place myself, if my store did things like this, they’d be out the door so fast. DO BETTER!!!
  • JT
    Josh Torres
    Oct 16, 2025
    1.0
    If your stopping here for any type of breakfast you will be in line 15minutes and you will be late for work.... Always some type of excuse as to why they're slower then molases
  • JJ
    John Jackson
    Oct 12, 2025
    1.0
    These people suck. They asked us to pull forward to wait for our food, no big deal, I like hot food food. We're waiting and waiting and waiting when finally my partner decides to go in and ask about our order. THEY GAVE IT AWAY, and they weren't even going to tell us. You asked us to pull forward and yet you send no one out with food? Where's the logic in that? As far as I'm concerned, this place is worse than dog water.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1560 E Alexis Rd, Toledo, OH?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.