McDonald's

2.8
1789 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1405 S Byrne Rd, Toledo, OH
43614, United States

Hours

Reviews

2.8
1,789 reviews
5 stars
428
4 stars
257
3 stars
283
2 stars
179
1 star
642

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and taste.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.

Management Issues

Several reviews pointed to a lack of effective management, with chaotic service and disorganized staff contributing to negative experiences.
  • JH
    Jonathan Huff
    4 days ago
    1.0
    No madder if Oder a head or pick it up myself this has the worst food and service I have ever had every time I go to Location.
  • MB
    Matthew Bova
    Jan 3, 2026
    1.0
    The service here is absolutely horrible. Employees are rude, unfriendly, and overly combative and unapologetic when they make a mistake. I know people have bad days from time to time but everytime is like this here. It’s getting worse and worse and nothing seems to be done about it. If I was in management there, everyone would have been fired. McDonald’s should be ashamed. Do better..but we know you won’t
  • SG
    Scott Glassburn
    Dec 10, 2025
    1.0
    I havent had McDonald's in years. Tonight, thought I would give it a try. This experience was awful. I tried to go inside because the drive thru looked busy. On the inside was a comedy show with some worker who just quit yelling at her boss. People were clearly not helped and been waiting on food. Two older lady walked out during the yelling. The drive thru seemed to be moving so I went through there. When I went to order no hello or anything just order when you are ready. Then at the end no total. Once I got my food I got a rib sandwich came with no sauce. I also got a big Mac that came with only 1 patty. Reason why I stopped going to McDonald's. Plenty of other choices out there.
  • KT
    Khayley Tharp
    Dec 10, 2025
    1.0
    I have been here twice. I will not be going back. The first time I went with my stepdad and grandma, we ordered a number 9 with fries, and Diet Coke, and a filet of fish. We got our order, and it didn't have our fries, so I got out of the car and went into the lobby to get our fries, and when I went in there, it was chaos. 2 people had been waiting for at least 30 minutes for their orders and then I witnessed to managers getting into a screaming match about how one needed to better in front of many customers. Then, for the second time, I used my app to get free fries with a Diet Coke, so I gave them my code and the drink, as well as a cheeseburger. They told me I was good to go to the first window. I get to the first window, and they make me repeat a new code and drink with the food I ordered, so I pay, then go to the second window. This is where I only received my cheeseburger and Diet Coke. NO FRIES. The whole point of the code was for fries and a drink, which didn't even happen. They need to start getting orders correct.
  • EH
    Elrico Hurley
    Dec 8, 2025
    1.0
    Went in at 10:24am left at 10:50. This time I did a mobile order and went inside at the counter assuming this would be faster. Nope, not even close. Seemed all of their staff were at the windows and no one was watching the counter. Also maybe 1 person may have been in the staging area and no one was on the grill for a rush. This staff had 1 speed: sloth. Not one person, including their dept manager had a sense of urgency. At 10:40 I finally got the attn of their manager to find out where my food was. It took another 10 minutes to get it. I was the third person in line in the lobby and the last to leave even though others came in and ordered after me. Of course my food was barely edible, because it was cold. I e given this restaurant three times to give me a regular experience and they have delivered poorly every time. Oh no apologies for the wait, no thank you nothing. If I were the franchisee or GM I would fire the entire staff and just start over. If your mgmt don’t want to work, they aren’t going to inspire team members to work either. If you’re still going to order from this McDonalds and have seen the reviews: bring a blanket and a pillow you’re going to be there all day and not want to finish your meal.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's located at 1405 S Byrne Rd, Toledo?

McDonald's at 1405 S Byrne Rd is open for regular dining from 6:00 AM to 9:00 PM every day of the week.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, this McDonald's has a drive-thru open daily from 5:00 AM to 1:00 AM the next day.