Krispy Kreme

3.5
1308 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Toledo.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
3145 Secor Road, Toledo, OH
43606, United States

Hours

Reviews

3.5
1,308 reviews
5 stars
641
4 stars
153
3 stars
106
2 stars
97
1 star
311

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and unacknowledged orders.

Product Availability

Many reviews highlighted a consistent issue with limited donut selection and frequent stockouts, particularly for advertised seasonal items.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty floors and unclean bathrooms.

Management Issues

Feedback indicated a need for better management and employee training, with many customers expressing frustration over the lack of organization and professionalism.

Overall Experience

Overall, the location received numerous negative reviews, with many customers stating they would not return due to repeated poor experiences.
  • JR
    Jennifer Robertson
    6 days ago
    1.0
    I was the only car in the drive-thru and there were no customers inside, but I still waited 8 minutes for service. And looking through the other reviews, this is a constant problem, so I don’t blame the employees, I blame whoever is in charge of scheduling and staffing because you clearly need more people to juggle the responsibilities of the morning. When I did receive service, the young man was polite and helpful and apologetic for the wait. But he was also clearly overwhelmed with trying to multitask.
  • JG
    Jeri Guerrero
    Jan 2, 2026
    1.0
    Wow. I popped in to get some dots and they don't have any???? So it's a donuts place but you can't get what's on the menu. That's crazy. Guess I'll head to a Tim Hortons. Fist time stopping here and I left with nothing.
  • CR
    Chirlinn Rolle
    Dec 29, 2025
    5.0
    I love Krispy Kreme however the service is poor doesn't surprise me at at all,majority of fastfood in Ohio service is poor.At Krispy I normally use the drive through and at times there is never no line however one has to be calling out for a staff to answer and when they do answer its as if u are bothering them.Moreover they never smile and never ever say thank you have a nice day.I recall my husband and I had to call corporate to complain after experiencing the bad service to many times. Only good thing that came out of that was we got a dozen free donuts I have sinced stop going the service is to terrible .I come from a place where service is top tier so bad service is something I find detestable
  • DD
    David Bad Dog
    Dec 15, 2025
    5.0
    Arrived order not quite ready. They gave me a fresh off the oven while I waited. On top of that they gave me 3 fresh off the oven donuts. So impressed I tried to give them a 10 dollar tip. They refused it. I said do want with it. They said not allowed to take tips. Left it and said we'll give it to a charity. I would not take it back. So much great service.
  • JM
    Jessica Martin
    Dec 6, 2025
    1.0
    When it opened it was great. Now the service is beyond terrible. Every time I’ve tried to go there over the past year there are always many employees but either no one will talk to you on the drive thru unless you talk first, or when they do they sound annoyed, or when you get to the window they’ll ignore you and just talk to each other. Last night i watched the clock and was six minutes without acknowledgment, all I wanted was a dozen original. I assume they’re getting grocery store orders ready and just don’t care about customers or their jobs at all. It’s the only Krispy Kreme in the city and I love their fresh donuts so it’s a shame it’s not worth going there.

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours of Krispy Kreme at 3145 Secor Road?

Krispy Kreme is open daily from 6:00 AM to 10:00 PM.

What are the delivery hours for Krispy Kreme in Toledo?

Delivery is available every day from 6:15 AM to 9:45 PM.