Business Details
About
Mexican Restaurant
Chipotle Alexis Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
321 reviews
5 stars
106
4 stars
38
3 stars
26
2 stars
25
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Cleanliness
Multiple customers reported that the restaurant was dirty and poorly maintained, with messy food preparation areas and unclean dining spaces.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, tough meat, and incorrect orders, leading to a negative dining experience.
Portion Sizes
Many customers complained about stingy portion sizes, particularly when ordering extra meat or toppings, which contributed to dissatisfaction.
Overall Experience
Overall, the location received a significant amount of negative feedback, with many customers stating they would not return due to poor service and food quality.
- FKFelicia KachenmeisterNov 11, 20252.0I came in today and they’re were about five people all just standing around and talking no one came to help once. They had this poor girl doing all the orders by herself while they all talked about their life dramas. This poor girl kept asking for help yet no one would help her so I ended up waiting five minutes before being helped mind you there was only one other person in front of me. I don’t know who the manager was, but the customer service was honestly terrible. I don’t know what these workers are on but where I work customers always come first and conversations later. I don’t know who the girl was that helped but she was very helpful and again I feel bad that she was doing all the work while the rest of her team just sat there and watched. As someone who works customer service, I would never put my conversation in front of a customer. Again this is one of the worst customer service chipotles I have been too.
- JJJoshuaNov 10, 20251.0Staff is rude and dining area is always dirty.
- BABrit AdamsOct 27, 20251.0Go to a different spot
- SJSarah JaneOct 19, 20251.0Staff is rude. I was yelled at by the pick up window lady for complaining that instead of ordering ahead I could have waited in line. I walked in at the same time as someone who did order in person and left before me in a long long line!! I didn't feel comfortable eating food prepared by her after that. The whole prep area was a mess. I did look at it.The steak was full of hard fat. I throw it out. They couldn't refund it in store. It was all around a bad experience.
- RCRandy ChamblissOct 11, 20251.0This is the worst chipotle in Toledo everybody that works there is rude. It’s always dirty. It’s always messy and they always cheat you on portions.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Alexis Road specialize in?
Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located in Toledo?
Chipotle is located at 1206 E Alexis Rd, Lucas, Toledo, OH 43612, USA.
What are the operating hours for Chipotle Mexican Grill on Alexis Road?
Chipotle is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Alexis Road?
You can order online through the Chipotle website at https://order.chipotle.com or use the Chipotle app available on the App Store.
Does Chipotle offer any rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the phone number to contact Chipotle Mexican Grill on Alexis Road?
The main phone number is +1 567-318-6366.
Which nearby restaurants can I visit around Chipotle on Alexis Road?
Nearby restaurants include Tropical Smoothie Cafe for healthy smoothies and snacks, Jersey Mike's Subs for sandwiches, Wingstop for chicken wings, and Dunkin' for coffee and donuts.
Are there any urgent care or medical centers near Chipotle Alexis Road?
Yes, Northwest Ohio Urgent Cares and NWO Urgent Care clinics are nearby for medical and emergency care.
Where can I get fuel and automotive services near Chipotle?
Quick Fuel gas stations and Scott's Commercial Truck Services for repairs are located nearby for fueling and automotive needs.
What social media channels can I follow to stay updated with Chipotle Mexican Grill?
You can follow Chipotle Mexican Grill on LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets).