Chipotle Mexican Grill

3.6
1429 reviews
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About

Mexican Restaurant
Chipotle Westgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3305 W Central Ave, Toledo, OH
43606, United States

Hours

Reviews

3.6
1,429 reviews
5 stars
586
4 stars
312
3 stars
141
2 stars
108
1 star
282

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is consistently reported as dirty, with unclean tables and food prep areas.

Customer Service

Many customers experienced rude and indifferent staff, with poor service and lack of attention to orders.

Food Quality

Food quality is frequently criticized, with reports of salty dishes, small portions, and items being out of stock.

Management Issues

There are complaints about poor management leading to disorganization, lack of food preparation, and overall negative experiences.

Inconsistent Experience

Customers noted that experiences vary widely, with some visits being satisfactory while others are disappointing.
  • MR
    MarQ Renee
    Nov 15, 2025
    1.0
    Considering the fact that I live very close to this particular chipotle, every single time I try to patronize this location it’s out of something no ingredients no rice no fajita vegetables no steak. The chips is stale The customer service is bad. You have cashiers making bowls with the same glove they take the money with the dining room area is always dirty. It’s always dirty behind the counter where the food is. They stopped serving food a hour and a half two hours before they’re closed or either they close early, not making no more food. I go to the chipotle on Alexis Never have this problem they are neat they’re clean. I’ve never had a problem in there, but it’s just 20 minutes away from my home. I’ve never had a problem or a complaint at any other other chipotles only this one at . Poor management The workers in there is now rude have an attitude and very lazy something needs to change need to throw all the get rid of all of the employees even the management and start over this location. Truly suck you have the person making food raking rice back into the rice container that’s laying on the counter. It’s just a mess there it needs to be closed down where everyone in there needs to be changed.
  • KK
    Kaitlyn Kay
    Oct 22, 2025
    1.0
    First, I arrived at 9 PM, they do not close until 11 but told me they would not be making any more white rice for the night. Then I finally get to ordering my food and no one is able to log into the computer to check me out for 10 minutes. I’m sitting here waiting for 10 minutes. No one offers any sort of free drink or anything just says it’s gonna be a minute. Then while this is all happening, I have to sit here and listen to the Manager yelling at the coworkers in front of my face and the workers talking back to the manager and laughing about the situation as they have a line throughout the store, waiting for them to figure out how to login, Again with no options for any sort of refund for the weight. Never received a sorry for the wait or anything. They just checked me out and told me my total and then I was gone.
  • LB
    Leon Bryan
    Oct 14, 2025
    2.0
    Every time I go its hit or miss if the food will be good, but its consistently a pig sty (filthy). Some of the staff are polite but most are really lazy. Just hanging out and talking and doing as little as possible. I'm not sure what kind of management is watching over that place but I think a secrete visit in the evening would show how much the staff need leadership.
  • HU
    Heads Up
    Sep 30, 2025
    5.0
    As always food was good
  • BA
    B FR33 (the ART3ST)
    Sep 23, 2025
    5.0
    Simply delicious

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill Westgate in Toledo, OH?

Chipotle Mexican Grill Westgate in Toledo is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Westgate located?

It is located at 3305 W Central Ave, Lucas, Toledo, OH 43606, east of the Wal-Mart Super Center.