Chipotle Westgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
The restaurant is consistently reported as dirty, with unclean tables and food prep areas.
Customer Service
Many reviews highlight rude and indifferent staff, with poor customer service experiences.
Ingredient Availability
Customers frequently report that the restaurant is out of key ingredients, often closing early or not restocking.
Food Quality
There are numerous complaints about food quality, including salty dishes and small portion sizes.
Management Issues
Reviews suggest poor management practices, leading to a lack of organization and accountability among staff.
AR
Abdul Ridi
Jan 5, 2026
1.0
Doors were closed but people inside
LF
Larry Fisherman
Dec 13, 2025
1.0
This is the 3rd and last time I will visit this chipotle. First of all. The staff is rude and short with very customer. Second, nothing is stocked such as forks or spoons or straws. 3rd they will wait to tell you they are out of key ingredients such as the Chimichurri sauce, which you really need to order when you make a Carne Asada bowl other wise it is bland and dry after you have already ordered it. 4th, their guacamole looks so disgusting (they literally had one green clump sitting on top of a dark brown layer that was well past the just being “oxidized” point. Finally…..these workers seriously must hate their jobs because not a single person moves with a purpose or smiles or says thank you or anything that would be warm and inviting. I drove to another location just to get the sauce I needed for a bowl and burrito I reluctantly ordered because I already waited 30 minutes to order. Never again will I visit this location. The talmadge rd location is busier and was 10 times friendly.
KA
kaylee allen
Dec 12, 2025
1.0
I unfortunately got food poisoning from here. Otherwise the staff was great. I think it was possibly from bad sour cream, either way not fun.
AW
Annah Wang
Nov 24, 2025
1.0
Really unhappy with my experience here. They were out of several key ingredients (white rice, lettuce, salsa, veggies) and we came TWO hours before closing. They failed to tell us that before making our food so I felt like I had to follow through with it anyway. I then asked if I could have extra brown rice to replace the ingredients that were missing and they must’ve misunderstood what I was asking, because they charged me an extra side for it. On top of all that, the food was cold. Wish I would’ve spent my money elsewhere.
MR
MarQ Renee
Nov 15, 2025
1.0
Considering the fact that I live very close to this particular chipotle, every single time I try to patronize this location it’s out of something no ingredients no rice no fajita vegetables no steak. The chips is stale The customer service is bad. You have cashiers making bowls with the same glove they take the money with the dining room area is always dirty. It’s always dirty behind the counter where the food is. They stopped serving food a hour and a half two hours before they’re closed or either they close early, not making no more food. I go to the chipotle on Alexis Never have this problem they are neat they’re clean. I’ve never had a problem in there, but it’s just 20 minutes away from my home. I’ve never had a problem or a complaint at any other other chipotles only this one at . Poor management The workers in there is now rude have an attitude and very lazy something needs to change need to throw all the get rid of all of the employees even the management and start over this location. Truly suck you have the person making food raking rice back into the rice container that’s laying on the counter. It’s just a mess there it needs to be closed down where everyone in there needs to be changed.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill Westgate in Toledo, OH?
Chipotle Mexican Grill Westgate in Toledo is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Westgate located?
It is located at 3305 W Central Ave, Lucas, Toledo, OH 43606, east of the Wal-Mart Super Center.
What types of food does Chipotle Mexican Grill Westgate offer?
They offer customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Does Chipotle Westgate offer delivery or pickup services?
Yes, Chipotle Westgate offers both in-store pickup and delivery services.
How can I order food online from Chipotle Westgate?
You can order online through their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Does Chipotle Westgate accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services.
Is Chipotle Westgate welcoming to LGBTQ customers?
Yes, Chipotle Westgate welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Westgate?
Nearby places include Fiesta Salons for beauty services, NAR Mediterranean Grill for additional dining options, and Massage Envy - Toledo for relaxation services.
Are there dessert or snack options near Chipotle Westgate?
Yes, nearby you can find Ben & Jerry's ice cream shop, Jamba Juice smoothie bar, and Barry Bagels bagel shop for dessert or snacks after your meal.
How can nearby services like KeyBank or The Fresh Market be useful to Chipotle Westgate customers?
Customers can conveniently visit KeyBank for financial services or The Fresh Market for grocery shopping when visiting Chipotle Westgate.