Chipotle Westgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
The restaurant is consistently reported as dirty, with unclean tables and food prep areas.
Customer Service
Many customers experienced rude and indifferent staff, with poor service and lack of attention to orders.
Food Quality
Food quality is frequently criticized, with reports of salty dishes, small portions, and items being out of stock.
Management Issues
There are complaints about poor management leading to disorganization, lack of food preparation, and overall negative experiences.
Inconsistent Experience
Customers noted that experiences vary widely, with some visits being satisfactory while others are disappointing.
MR
MarQ Renee
Nov 15, 2025
1.0
Considering the fact that I live very close to this particular chipotle, every single time I try to patronize this location it’s out of something no ingredients no rice no fajita vegetables no steak. The chips is stale The customer service is bad. You have cashiers making bowls with the same glove they take the money with the dining room area is always dirty. It’s always dirty behind the counter where the food is. They stopped serving food a hour and a half two hours before they’re closed or either they close early, not making no more food. I go to the chipotle on Alexis Never have this problem they are neat they’re clean. I’ve never had a problem in there, but it’s just 20 minutes away from my home. I’ve never had a problem or a complaint at any other other chipotles only this one at . Poor management The workers in there is now rude have an attitude and very lazy something needs to change need to throw all the get rid of all of the employees even the management and start over this location. Truly suck you have the person making food raking rice back into the rice container that’s laying on the counter. It’s just a mess there it needs to be closed down where everyone in there needs to be changed.
KK
Kaitlyn Kay
Oct 22, 2025
1.0
First, I arrived at 9 PM, they do not close until 11 but told me they would not be making any more white rice for the night. Then I finally get to ordering my food and no one is able to log into the computer to check me out for 10 minutes. I’m sitting here waiting for 10 minutes. No one offers any sort of free drink or anything just says it’s gonna be a minute. Then while this is all happening, I have to sit here and listen to the Manager yelling at the coworkers in front of my face and the workers talking back to the manager and laughing about the situation as they have a line throughout the store, waiting for them to figure out how to login, Again with no options for any sort of refund for the weight. Never received a sorry for the wait or anything. They just checked me out and told me my total and then I was gone.
LB
Leon Bryan
Oct 14, 2025
2.0
Every time I go its hit or miss if the food will be good, but its consistently a pig sty (filthy). Some of the staff are polite but most are really lazy. Just hanging out and talking and doing as little as possible. I'm not sure what kind of management is watching over that place but I think a secrete visit in the evening would show how much the staff need leadership.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill Westgate in Toledo, OH?
Chipotle Mexican Grill Westgate in Toledo is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Westgate located?
It is located at 3305 W Central Ave, Lucas, Toledo, OH 43606, east of the Wal-Mart Super Center.
What types of food does Chipotle Mexican Grill Westgate offer?
They offer customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Does Chipotle Westgate offer delivery or pickup services?
Yes, Chipotle Westgate offers both in-store pickup and delivery services.
How can I order food online from Chipotle Westgate?
You can order online through their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Does Chipotle Westgate accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services.
Is Chipotle Westgate welcoming to LGBTQ customers?
Yes, Chipotle Westgate welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Westgate?
Nearby places include Fiesta Salons for beauty services, NAR Mediterranean Grill for additional dining options, and Massage Envy - Toledo for relaxation services.
Are there dessert or snack options near Chipotle Westgate?
Yes, nearby you can find Ben & Jerry's ice cream shop, Jamba Juice smoothie bar, and Barry Bagels bagel shop for dessert or snacks after your meal.
How can nearby services like KeyBank or The Fresh Market be useful to Chipotle Westgate customers?
Customers can conveniently visit KeyBank for financial services or The Fresh Market for grocery shopping when visiting Chipotle Westgate.