Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
This Wendy's location is permanently closed.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
762 reviews
5 stars
218
4 stars
164
3 stars
138
2 stars
70
1 star
172
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported receiving cold, stale, or improperly cooked food, including raw bacon and cold fries.
Service Issues
Many reviews highlighted slow service, long wait times, and incorrect orders, with some customers experiencing rudeness from staff.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, raising concerns about overall cleanliness.
Staff Behavior
Feedback indicated unprofessional behavior among staff, including inappropriate conduct and lack of attention to customer needs.
Mixed Experiences
While some customers praised friendly service and fresh food, these positive experiences were overshadowed by frequent complaints about quality and service.
- AMAubrey MerkleNov 23, 20251.0Disgusting. We we t through the drive-thru on Sunday 11/23/25 at around 12:15 pm. I ordered a Biggie Bg with a Jr. bacon cheesebuger and a chocolate frosty. The bacon was uncooked and all of my food was cold. My husband's food was cold, too. And what happened to the texture and flavor of the frosty??? I haven't eaten at Wendy's for a decade. I didn't really want to eat there but my husband wanted something quick. Now, I remember why I stopped going there. We didn't have time to turn around to complain. Thank goodness I didn't spend more than $5.
- DHDiane HiteNov 21, 20251.0We waited so long in the drive through just to place order with no other cars in sight a young guy then told us if we didn't want to wait we should go somewhere else. The rudest place !!
- KBKimberly BuczkoNov 20, 20251.0RUN đ DO NOT STOP HERE Iâve lived in Swanton for more than 15 years and in the past 5 years this has been by far the worst Wendyâs Iâve ever experienced. Every so often I will give it another go and pray that somethingâs changed, and today was that day. Food was refrigerator cold, the bacon was RAW and slimy, Fries were stale and cold (imagine eating yesterdays fries straight from the fridge đ„Ž) waited forever for food, cheese on burgers was hard, hamburger and chicken was not palatable. I tried to force it down because I was STARVING and I just couldnât do it. Definitely wonât make the mistake of stopping here again anytime in the next year or two đ
- CMCraig MungerNov 18, 20255.0My wife and I stopped by and tried the new chicken tenders. The tenders did not disappoint especially when dipped in barbecue sauce.
- DDDylan DNov 11, 20252.0Pulled in through the drive thru and got greeted with the song âThe bird is the wordâ in the background which was pretty funny which is why i added the extra star to my rating. The fries were crisp but a little too salty but not by much. The burger however was pretty horrendous. This burger was probably the coldest burger iâve ever received at any fast food place. It was like they cooked it, stuck it in the fridge then gave it to me. Come on wendyâs, burgers are meant to be hot.
Frequently Asked Questions About Wendy's - Closed
Is Swanton Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to 12:00 AM, and on Saturdays and Sundays from 8:00 AM to 12:00 AM.
Does this Wendy's location in Swanton offer breakfast?
Yes, breakfast is served here. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout options.
What payment methods are accepted at this Wendy's?
The restaurant accepts American Express, Cash, Discover, Mastercard, and Visa.
Where is this Wendy's located?
It is located at 14180 Airport Highway, Swanton, OH 43558, United States.
How can I contact this Wendy's location for questions or feedback?
You can call directly at (419) 930-5323, reach Customer Care via their Contact page or phone number 888-624-8140, or fill out a Customer Satisfaction Survey online.
Are Wendy's gift cards available at this location?
Yes, gift cards can be purchased in-restaurant, through various retailers, and online via the Wendy's gift card portal.
What are some popular nearby restaurants I can visit along with Wendy's?
Nearby popular dining options include McDonald's, Subway, Taco Bell, Twisted Nutrition, Mail Pouch Saloon, and Ko's Garden offering a variety of fast food, sandwiches, Mexican, American, and Asian cuisines.
Are there automotive services near Wendy's for quick repairs or parts?
Yes, nearby you can find NAPA Auto Parts - Forrest Auto Supply of Swanton, Performance Plus Tire and Auto, and Super Wash car washes for your automotive needs.
What nearby places offer convenient services while visiting Wendy's?
Nearby you can find Speedway gas station and convenience store, Western Union for money transfers, H&R Block for financial services, and United States Postal Service for mailing needs.