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McDonald's

3.4
(949 reviews)

Business Details

14225 Airport Hwy, Swanton, OH
43558, United States
(419) 930-6267
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14225 Airport Hwy, Swanton, OH
43558, United States

Hours

Reviews

3.4
949 reviews
5 stars
307
4 stars
178
3 stars
200
2 stars
93
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.

Cleanliness

Concerns were raised about cleanliness and food handling practices in the restaurant.

Positive Experiences

Despite the negatives, some customers praised specific employees and noted good service at times.
  • BM
    Breanna McClain
    Feb 25, 2026
    1.0
    Terrible customer service, long wait times, incorrect orders constantly. New management is needed.
  • MA
    Maddy Ann
    Jan 28, 2026
    2.0
    It seems like every time I get a smoothie from this exact McDonald’s, they never fill it up. When I asked the worker at the window, she told me it was “pre-measured” and when I was still talking, she shut the window on me. I couldn’t even ask to speak with anyone. Any other McDonald’s fils up the smoothies to the top. It’s not really a huge issue, but I would’ve just gotten a smaller size if that’s what I was going to be paying for. I also don’t appreciate the window being shut when I was still talking. Then, I get down the street and see that the fries are also half filled. This happened maybe 10 minutes ago.
  • MM
    Mariah
    Dec 23, 2025
    1.0
    The lady did not have her name tag on. I was doordashing, and the orders weren't ready, so I ordered a drink and fry, she said, I will this time, but when your dashing that you can not order anything at all. She gave me a dirty look after taking the order and walking away.
  • TE
    Tyler Eberly
    Dec 20, 2025
    4.0
    It's McDonald's?!?
  • CC
    Chris C
    Dec 13, 2025
    1.0
    Just went through the driveway for just 2 sugar free lattes. There response " sorry our latte machine is down" we responded with it's always down,and drove off. Sickening you guys are making your customers run off including me dueces ✌️

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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