Donatos Pizza

3.9
219 reviews
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Business Details

101 W. Cherry St, Sunbury, OH
43074, United States
(740) 965-1114
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
101 W. Cherry St, Sunbury, OH
43074, United States

Hours

Reviews

3.9
219 reviews
5 stars
115
4 stars
42
3 stars
17
2 stars
11
1 star
34

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing toppings and wrong items.

Quality Consistency

Feedback indicates a decline in pizza quality and taste, with several customers noting bland flavors and undercooked crusts.

Customer Service

While some reviews praised friendly service, others highlighted poor management and unprofessional behavior among staff.

Delivery Issues

Numerous customers experienced delays in delivery and cold food upon arrival, contributing to dissatisfaction.

Pricing Concerns

Several reviews mentioned that the prices are perceived as high relative to the quality of food received.
  • GD
    Gary Dusch
    6 days ago
    1.0
    Can't really review the food because go to call an order in and the automated system is horrible. So never are from this donatos and never will. Pick up the phone and take an order
  • TY
    Timothy Young
    Jan 2, 2026
    2.0
    I made an online order which is always easy to do. The delivery time was early like normal. This isn’t the first time this has happened and I don’t normally leave reviews, but ordered a sub with no tomato and extra lettuce. I got tomato and barely lettuce. On the pizza, I ordered extra mushrooms, barely any on it which it’s a classic trio that has mushrooms and asked for extra/ charged for it. Very happy the pizza doesn’t have a soupy texture anymore!
  • LM
    Linda Mullins
    Jan 2, 2026
    1.0
    This is a sorry excuse for a pizza. Where is the pepperoni and the extra cheese that I ordered? Why is this location so hit and miss? I guarantee it's the last time I order from here. Sorry, I'll spend my money somewhere else.
  • RM
    Rain MAGA
    Dec 6, 2025
    5.0
    There is just something so special about Donatos . You can always expect consistent flavor and quality. This location is tucked inside the small shopping center behind CVS. Excellent service and always consistent. Thank you, Donatos!
  • CK
    Christopher Kollmann
    Dec 6, 2025
    1.0
    Pizza was very overpriced for the size and quality. Boneless wings were not good. And the AI assistant used to place an order over the phone (no option to talk to a person) did not listen to responses, so you had to repeat things 3-4 times.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

What are the opening hours of Donatos Pizza in Sunbury, OH?

Donatos Pizza in Sunbury is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.