Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers frequently reported problems with incorrect orders, including missing toppings and wrong items delivered.
Service Quality
Mixed feedback on service; some praised friendly staff while others noted poor customer service and long wait times.
Food Quality
Inconsistent food quality; while some enjoyed the pizza, others found it bland, undercooked, or overpriced.
Delivery Problems
Numerous complaints about late deliveries and cold food, with some customers expressing frustration over the delivery process.
GD
Gary Dusch
Jan 7, 2026
1.0
Can't really review the food because go to call an order in and the automated system is horrible. So never are from this donatos and never will. Pick up the phone and take an order
TY
Timothy Young
Jan 2, 2026
2.0
I made an online order which is always easy to do. The delivery time was early like normal. This isn’t the first time this has happened and I don’t normally leave reviews, but ordered a sub with no tomato and extra lettuce. I got tomato and barely lettuce. On the pizza, I ordered extra mushrooms, barely any on it which it’s a classic trio that has mushrooms and asked for extra/ charged for it. Very happy the pizza doesn’t have a soupy texture anymore!
LM
Linda Mullins
Jan 2, 2026
1.0
This is a sorry excuse for a pizza. Where is the pepperoni and the extra cheese that I ordered? Why is this location so hit and miss? I guarantee it's the last time I order from here. Sorry, I'll spend my money somewhere else.
RM
Rain MAGA
Dec 6, 2025
5.0
There is just something so special about Donatos . You can always expect consistent flavor and quality.
This location is tucked inside the small shopping center behind CVS.
Excellent service and always consistent. Thank you, Donatos!
CK
Christopher Kollmann
Dec 6, 2025
1.0
Pizza was very overpriced for the size and quality. Boneless wings were not good. And the AI assistant used to place an order over the phone (no option to talk to a person) did not listen to responses, so you had to repeat things 3-4 times.