Dairy Queen Grill & Chill

3.8
546 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
211 W Cherry St, Sunbury, OH
43074-9596, United States

Hours

Reviews

3.8
546 reviews
5 stars
262
4 stars
120
3 stars
53
2 stars
29
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned poor food quality, including stale items, cold food, and incorrect orders.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall staff attitude was often criticized.

Cleanliness

Multiple reviews highlighted concerns about cleanliness in the dining area and food handling practices.

Inconsistent Experience

Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
  • RM
    RICHARD MILLER
    Oct 8, 2025
    5.0
    Great service and prices 👍
  • CH
    Chelsea Hubbard
    Sep 7, 2025
    1.0
    Stood inside waiting on my take out order for 15 minutes past pick up time. Had to go back in twice because they can never get any orders right. This type of situation happens everytime I go there. I’ll give the benefit of the doubt and go back a few months later just to find out it’s never going to change no matter who the workers are. Training must be terrible.
  • MP
    M P
    Sep 6, 2025
    2.0
    Worst cupcakes. Always stale. Won’t go back. Try uptown Westerville instead - everything is better and great customer svc.
  • DE
    Daniel Eltzroth
    Sep 6, 2025
    1.0
    Would not ever eat here again. This is the most shameful excuse for “fast food” probably the slowest place of all time. And check out this $12 chicken sandwich and amazing lettuce it came with! For a $40 meal I’d go literally anywhere else.
  • TW
    Tyler Wickenden
    Aug 31, 2025
    1.0
    Ordered a mint Oreo blizzard, got half plain vanilla, half mint Oreo blizzard. Is it a cost saving measure? Laziness? I don't know. There was also a disgustingly filthy fan right next to the drive thru window that is too close to food for my liking. Won't be coming back tbh.

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill in Sunbury offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.

What are the operating hours of Dairy Queen Grill & Chill in Sunbury?

They are open daily from 10:00 AM to 9:00 PM.