Business Details
About
Mexican Restaurant
Chipotle Sunbury#2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.7
747 reviews
5 stars
224
4 stars
90
3 stars
42
2 stars
50
1 star
341
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, stale chips, and poorly prepared ingredients.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions.
Inconsistent Portions
Customers noted significant inconsistencies in portion sizes, especially when ordering online or for pickup.
Management Concerns
Several reviews pointed to a lack of effective management, with complaints about being out of ingredients and overall disorganization.
- CSColton Schaffner1 day ago1.0Just came home with an order. Had 3 quesadillas inside of it. All three were cold raw cheese. Our root beer was slightly brown soda water. And we were missing our chips. Normally I wouldn’t even say anything. I just be a baby about it at home. Except this is maybe the 5th time in the last 6 months that this type of incident has happened. Notably always undercooked rice. Typically missing items. Almost every time we order. After reading other reviews, I’m sad it took me so long to speak up.
- KPKayla Perkins1 day ago1.0"Honestly, a very disappointing experience. I ordered online specifically to grab and go, but they forgot the salad dressing in the bag. I had to park and go inside to get it, which defeats the purpose of ordering ahead. When I got to the counter, the employee just stared at me blankly—no greeting, nothing. I actually had to ask him for the dressing twice before he finally reacted. To top it off, when we finally opened our food, the portion sizes were noticeably small and missing things we ordered on them as well. My bowl was barely filled, and they skimped on my burrito too. Definitely not worth the hassle or the price today."
- JPJosh Prince1 day ago2.0Ordered a few times on the app to pick up in the "chipotlane" and have consistently gotten drastically smaller portions sizes. Even after selecting extra rice, I can still see the bottom of the bowl. Ordering in the store seems to yield slightly larger portions, but still small for chipotle standards.
- DYDonna YoakNov 8, 20251.0Worst Chipotle ever visited. Out of most food items, should’ve left instead of waiting. Food was so salty it was barely edible. Napkins and forks were empty and not refilled when staff was told. Trash cans over flowing. Waste of money spent.
- TGTrey GosserOct 26, 20251.0I ordered a protein bowl with double chicken, black beans, rice, and lettuce. I’ve gotten this same order at other Chipotle locations plenty of times, so I know what it’s supposed to look like — and this wasn’t it. For $14, the portion I received was way off, especially for double chicken. The pickup process was just as frustrating. My online order said it would be ready at 7:30. I showed up at 7:35, and there wasn’t a single bag on the pickup rack. I stood there under the pickup sign for about ten minutes while at least eight employees made eye contact with me, and not one person asked if I’d been helped. Finally, one guy coming from the back — looked like he was heading to a break — stopped to check on me. He was kind and respectful, and I appreciated that. But by the time I actually got my food, it was cold. If the app says an order will be ready at 7:30, I should be able to walk in, grab my bag, and leave by 7:30 — not wait around while no one acknowledges me. Overall, this was a disappointing experience compared to every other Chipotle I’ve been to. Hopefully management steps in and gets this location back to the level of service and quality people expect from Chipotle
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Sunbury#2 offer?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the opening hours for Chipotle Mexican Grill at 7162 Longhorn Dr, Sunbury?
Chipotle is open daily from 10:45 AM to 10:00 PM at this location.
Can I order food ahead for pickup at the Sunbury Chipotle location?
Yes, Chipotle Sunbury#2 offers in-store pickup through their app and online ordering platforms.
How can I contact the Sunbury Chipotle Mexican Grill by phone or email?
You can call them at +1 740-524-9042 or email at OH.3380.Sunbury2@chipotle.com.
Where can I download the Chipotle app to order conveniently?
The Chipotle app is available on the Apple App Store at https://apps.apple.com/us/app/chipotle/id327228455 for easy ordering and rewards.
Does Chipotle Mexican Grill have a rewards program at the Sunbury location?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What other dining options are near Chipotle Mexican Grill in Sunbury?
Nearby dining options include Waffle House, White Castle, Taco Bell, Arby's, Panera Bread, Wendy's, and Krispy Krunchy Chicken.
Are there convenient places to fuel up my car near Chipotle Mexican Grill in Sunbury?
Yes, nearby gas stations include BP, Shell, and truenorth, which also offer convenience stores.
What nearby accommodations are available for visitors to Chipotle Mexican Grill in Sunbury?
The Holiday Inn Express & Suites Sunbury-Columbus Area is close by, providing hotel and event space amenities.
What is unique about Chipotle's food sourcing and preparation at this location?
Chipotle prioritizes 'Food with Integrity' by sourcing from farms that practice sustainable and humane methods and using only 53 real ingredients with classic cooking techniques.