Customers frequently praised the pizza and chicken for their taste and quality, with many considering it the best in town.
Customer Service
Mixed feedback on customer service; while some staff were noted as friendly and helpful, others received complaints for rudeness and poor handling of issues.
Order Accuracy
Several customers reported issues with incorrect orders or food not meeting expectations, leading to disappointment.
Inconsistent Experience
There were mentions of inconsistent food quality and service, with some customers expressing dissatisfaction with recent visits compared to past experiences.
Delivery and Timeliness
Many reviews highlighted timely delivery and hot food upon arrival, contributing positively to the overall experience.
JM
Jennifer Miller
3 days ago
1.0
I went at 12:30 to get 2 slices of pizza and they said they didn’t have any. The website said they have slices until 4:00
XX
xxbobsetsfirexx
Oct 19, 2025
3.0
They suck but I still kind of like em.
NE
Nicole Emerson
Oct 19, 2025
2.0
Pizza was good but I ordered 6 pcs fried chicken and only received 5, and half the chicken wasn't cooked all the way. Very disappointing.
CS
Crystal Slone
Aug 28, 2025
5.0
Best in town.
MH
Manuel Hernandez
Aug 19, 2025
5.0
The pizza is great, but above all I want to recognize the lady who works there, a very kind, charismatic, cute and helpful person, for people like her is that one returns to places like this, excellent service. <3
Frequently Asked Questions About Tommy's Pizza, Chicken & Catering
Do you set up catering?
No, we just deliver the food. For parties, we recommend that you have us drop the food 15 minutes before you want to serve it to your guests.
Do you have you have daily specials?
Yes. See our pages titled Specials and Coupons to learn more.
How far advance do you need for catering order?
How far in advance depends on the size of the order, but we typically need 48 hours.
What type of oil do you use?
We use soybean oil.
Do you offer organic pizza crust?
Yes. Our focaccia pizza is made with organic flour.
Do you offer fresh or canned mushrooms?
We offer both.
What is your pizza delivery radius?
10 miles.
Is there a delivery charge for catering?
Yes, there is a 5% fee . We deliver anywhere in Northeast Ohio.
Do you have a credit card fee?
Yes, 5%. To avoid the fee, you can pay cash or check.
Do you use peanut oil?
No, we do not use peanut oil.
Does Tommy's Pizza, Chicken & Catering offer catering setup services?
No, they only deliver the food. For parties, they recommend dropping the food 15 minutes before serving.
Are there daily specials available at Tommy's Pizza, Chicken & Catering?
Yes, daily specials are available. More details can be found on their Specials and Coupons pages.
How far in advance should I place a catering order?
Typically, orders need to be placed 48 hours in advance, depending on the size of the order.
What type of oil is used in the cooking at Tommy's Pizza?
They use soybean oil for their cooking.
Does Tommy's Pizza offer an organic pizza crust option?
Yes, their focaccia pizza is made with organic flour.
What is the delivery radius for pizza orders?
They deliver within a 10-mile radius around Strongsville, OH.
Is there a delivery charge for catering orders?
Yes, there is a 5% delivery fee, and they deliver anywhere in Northeast Ohio.
What are the payment options accepted at Tommy's Pizza?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa. Note that credit card payments have a 5% fee unless paid by cash or check.
What are the business hours for Tommy's Pizza on weekdays?
Monday: 10 AM to 7 PM; Tuesday to Thursday: 10 AM to 8 PM; Friday: 10 AM to 9 PM.
What are some nearby places to visit before or after dining at Tommy's Pizza in Strongsville?
You can enjoy Holly's Ice Cream & Yogurt for dessert, grab a drink at The Bier Haus Euro-American Bistro, or visit Royal Park Fine Wine for beverages nearby.
Are there fitness or wellness centers near Tommy's Pizza in Strongsville?
Yes, nearby you can find Alloy Personal Training Strongsville, Mindful Motion Pilates gym, and Strongsville Massage Therapy spa.
Can nearby banking and shopping locations help customers visiting Tommy's Pizza?
Definitely. Customers can use Park View Federal Savings Bank or First National Bank ATMs for banking needs, and shop at Dollar General or Giant Eagle grocery store nearby.