McDonald's

3.6
1265 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14615 Pearl Rd, Strongsville, OH
44136, United States

Hours

Reviews

3.6
1,265 reviews
5 stars
491
4 stars
254
3 stars
214
2 stars
96
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, missing items, and rude interactions with staff, particularly from certain employees.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold or incorrect orders and overall dissatisfaction with the food.

Cleanliness

Several customers noted that the restaurant was dirty, including the play area and bathrooms, which negatively impacted their experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific employees for their friendly service and attentiveness.

Play Area

The play area was appreciated by families, although it was noted that it could be better maintained.
  • LW
    Lila Walters
    2 days ago
    1.0
    Workers were not wearing gloves while touching food, hair was down and out. The floor was a mess and it took 45 minutes for fries and a drink
  • MS
    Mike Shiels
    Nov 14, 2025
    1.0
    My order was handed to the vehicle behind me and after I watched the guy dig through the bag he called to an employee that it wasn't his order. The employee grabbed the bag and tried to give it to me. I asked for a new order since the guy had his hands all in the bag to get an annoyed look from the employee. I was so confident that she handed me back the same bag of food that I just threw it out. $10 wasted. Do better. Your foods not cheap and your service was the worst.
  • ZW
    Z Wats
    Nov 4, 2025
    1.0
    Worst experience of my life. First you dont offer refills anymore and then your manager gets mad that everyone's crowding. We have been waiting here for over half hour most of us and no ones order been right. The old lady at the front is rude and not helpful.
  • MS
    Martin S
    Nov 2, 2025
    1.0
    I used to think this was one of the better McDonald's options available but the quality got worse.
  • MP
    Matt Piersall
    Nov 1, 2025
    1.0
    Impossible to get anyone out from hiding in the back. Not just this time. Every time. Brutal.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Strongsville, OH?

McDonald's in Strongsville is open from 5:30 AM to 11:00 PM Monday through Thursday, 5:30 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer delivery services, and what are the delivery hours?

Yes, McDonald's offers delivery services from 5:30 AM to 10:30 PM Monday through Thursday and Sunday, 5:30 AM to 11:30 PM on Friday, and 6:00 AM to 11:30 PM on Saturday.