Dunkin'

3.8
446 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Strongsville, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13128 Royalton Rd, Strongsville, OH
44136, United States

Hours

Reviews

3.8
446 reviews
5 stars
215
4 stars
91
3 stars
41
2 stars
24
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drinks, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly regarding food handling and the restroom.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with some customers feeling ignored or treated rudely.

Food Quality

While some customers enjoyed the coffee and donuts, others complained about burnt food and inconsistent drink quality.
  • KC
    Kc Clair
    Sep 20, 2025
    1.0
    Do not even bother coming to this location. You will wait in the drive through for 20+ minutes with only 2 cars. They are also very rude for no reason and everyone who works here acts like they want to work here, worst service ever.
  • JS
    James S
    Sep 5, 2025
    1.0
    Absolutely insane they wrote the zoning rights off for this building. The amount of traffic this place causes on a main road every morning because of a fad is wild! Wish it was 2002 and the bucks was back on top just so my morning commutes were safer.
  • MB
    Matt Buckman
    Aug 17, 2025
    1.0
    this dunkin is the worst. the workers are so rude. cutting you off at the drive thru when ordering, not saying a word to you when you get your food or drinks. i ordered a dozen donuts on the app and when i got the store to pick up my order, the young man said completely out of donuts. i asked for my money back and he said they were unable to refund me. there is an older man there who wipes his nose before handing drinks and food to people. disgusting!! i asked for extra napkins, and 3 workers near the drive thru window ignored me. i asked again, still ignored. i ordered an egg, cheese and sausage on a crescent and after i got home, i opened it up and i had everything BUT THE CRESENT?!?! how did someone look at that and go “yep that looks good”. completely disappointing. all these bad reviews on this store and nothing changes.
  • AK
    Angelina Kusmiy
    Aug 7, 2025
    2.0
    I usually love going here because it is never too busy and quick. But the last two days that I've been here they messed up my order. And not just one item, both my matcha (asked for oatmilk) had regular milk, and my sandwich had bacon instead of turkey sausage. Im always in a hurry so I can't just drive right back and tell them. So im done wasting my money here.
  • AA
    Ahmad Ahmad
    Aug 5, 2025
    1.0
    Hi, I just wanted to share some feedback. There’s an older gentleman who works the drive-through regularly, and I’ve noticed several times that he rubs his nose with his hand and then uses that same hand to hand out drinks—grabbing the cup right where your mouth goes. I’ve politely mentioned it twice, but nothing has changed. It’s honestly really off-putting, and I’ve had to throw out my coffee the last three times because of it. I used to love coming here—it’s super convenient on my way to work—but I’ve started driving away if I see him working the window. I’m not trying to be rude, but I don’t feel comfortable paying almost $5 for a drink I can’t even enjoy.

Frequently Asked Questions About Dunkin'

What are the regular operating hours at Dunkin' in Strongsville, OH?

Dunkin' in Strongsville, OH operates daily from 5:00 AM to 9:00 PM, except on Sundays when it opens at 5:30 AM.

Does this Dunkin' location offer delivery and pickup services?

Yes, the Dunkin' in Strongsville offers both delivery and curbside pickup services.