Chipotle Mexican Grill

3.3
752 reviews
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Business Details

15029 Pearl Rd, Strongsville, OH
44136, United States
(440) 846-9625
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Strongsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
15029 Pearl Rd, Strongsville, OH
44136, United States

Hours

Reviews

3.3
752 reviews
5 stars
283
4 stars
123
3 stars
69
2 stars
57
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences of long wait times and poor customer service.

Portion Sizes

Many reviews highlighted consistently small portion sizes, leading to dissatisfaction and feelings of being overcharged.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and food debris present.

Food Quality

Multiple reviews mentioned issues with food quality, including undercooked rice and unappetizing ingredients.

Management Issues

Customers expressed frustration with management, citing poor organization, lack of staff, and inadequate responses to complaints.
  • BH
    Brandon Hummel
    Nov 17, 2025
    1.0
    Do not order through the app for this place. It will tell you that the food is ready and it is not. Waited over 15 minutes when I arrived. Cashier was rude as well. She did not apologize at all for the delay. There were several of us waiting for our food while the app told us our food was ready.
  • PP
    Pujan Patel
    Nov 5, 2025
    1.0
    Terrible costumer service. I specifically specified that I wanted a veggie bowl. Ended up getting chicken in my bowl. They refuse to re-make or refund. Instead they gave me a number to contact
  • JC
    Jack Collum
    Nov 4, 2025
    2.0
    Small portions, guacamole was highly oxidized and the chips were unsalted. Would not recommend.
  • LC
    Lorenzo Conte
    Oct 14, 2025
    1.0
    I walked in today for lunch to get my usual order of half chicken half barbacoa and the reason I get two meats that are different prices is because it's supposed to charge you less money than getting full barbacoa, I even put it on their app and it says that it's supposed to be $2 less then the barb, but instead the prissy women said that they're the only Chipotle that doesn't do that and they're going to charge me full price, so I suggest going literally anywhere else there is a pulp Jimmy John's and a bibibop next to him I would suggest going to there for lunch because you're not going to get ripped off, thank you for coming to my TED talk
  • SE
    Suhas Eluri
    Sep 12, 2025
    5.0
    W place ngl
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Strongsville offer?

Chipotle Strongsville serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Strongsville?

Chipotle in Strongsville is open daily from 10:45 AM to 11:00 PM.