Business Details
About
Mexican Restaurant
Chipotle Strongsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
756 reviews
5 stars
283
4 stars
123
3 stars
69
2 stars
58
1 star
223
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portion sizes, and stale ingredients.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food debris on the floor.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong ingredients.
Management Issues
Frequent complaints about management practices, including poor staffing, lack of supplies, and overall disorganization.
- MDMamie DDec 13, 20252.0Chipotle was the go-to spot you could trust for fresh food, good helpings and great customer service. What’s happening?? I stopped there on the way home from work and ordered two burritos. The servings are about half the sized that they used to be, though it really didn’t matter because the food didn’t taste good enough to eat. The rice was super crunchy and the meat was nothing but dried crumbles that tasted like it had been sitting out a long time. What a disappointment, especially for $27. Strongsville Chipotle, please do better! You used to be so good!
- RMRick MarreroDec 10, 20251.0Worst chipotle in the area would not reccomend.
- MMmadisonDec 9, 20251.0lady at register thinks she too cool for her job and doesn’t understand the concept of customer service. my boyfriend asked for a large drink, she proceeded to give us chips and we kindly informed her we asked for a drink she proceeded to respond with “well i didn’t hear you”. she charged my boyfriend for the chips and then proceeded to try and charge him for a drink. we understand having a bad day but we were nothing but respectful and got treated with attitude and disrespect DO BETTER PLEASE!
- BHBrandon HummelNov 17, 20251.0Do not order through the app for this place. It will tell you that the food is ready and it is not. Waited over 15 minutes when I arrived. Cashier was rude as well. She did not apologize at all for the delay. There were several of us waiting for our food while the app told us our food was ready.
- PPPujan PatelNov 5, 20251.0Terrible costumer service. I specifically specified that I wanted a veggie bowl. Ended up getting chicken in my bowl. They refuse to re-make or refund. Instead they gave me a number to contact
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Strongsville offer?
Chipotle Strongsville serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Strongsville?
Chipotle in Strongsville is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Strongsville offer online ordering and delivery?
Yes, you can order online for in-store pickup or delivery through the Chipotle app or website.
Is Chipotle Strongsville LGBTQ friendly?
Yes, Chipotle Mexican Grill in Strongsville welcomes LGBTQ customers.
How can customers contact Chipotle Mexican Grill in Strongsville?
You can contact them at +1 440-846-9625 or email oh.0081.strongsville@chipotle.com.
Where is Chipotle Mexican Grill located in Strongsville?
It is located at 15029 Pearl Rd, Strongsville, OH 44136, about 1 mile south of Route 82.
Are there other dining options near Chipotle Mexican Grill in Strongsville?
Yes, nearby dining options include Donut Scene, Jimmy John's, Georgio’s Oven Fresh Pizza Co., Bruegger's Bagels, Five Guys, and Amigos Taqueria.
What nearby places can I visit before or after dining at Chipotle in Strongsville?
You can visit Strongsville Towne Center for shopping and entertainment or enjoy a drink at Harvest Saloon Strongsville, which is a nearby music venue and sports bar.
Where can I find a bakery or cafe near Chipotle in Strongsville?
Nearby bakeries and cafes include Donut Scene, Bruegger’s Bagels, La Crepe Bakery & Cafe, and Play Haven Cafe.
Can I find other healthy food options near Chipotle Strongsville?
Yes, Pulp Juice and Smoothie Bar is nearby, offering smoothies and juices as healthy alternatives.