Dunkin'

Reviews

• DS

  Danielle Grasso- Szeszak

  Jan 3, 2026
  1.0
  I went there today, January 3 to get two bagels with butter on the side, a wrap, two orders of hashbrowns and a large coffee. It was not a cheap order and I gave them plenty of time to place the order get it put together and I waited an extra five minutes in the building all of that is fine what is not fine is that my food was ready and sitting on the counter where I cannot reach it Until a staff member finally handed it to us. That food was already cold and there was not butter in it and item which I was charged $1.64 separately when I asked nicely because they were very busy for the butter the woman rolled her eyes and pulled something out of the oven. It fell and she threw the pan in the air and walked away. My seven-year-old daughter was terrified at this moment and said can we just go? I got three packs of butter from one of the women and I had no energy to fight with them on the fact that three of butters is not enough for two bagels. I walked out and I want a full refund on my order immediately this is ridiculous
• BB

  Brandon

  Dec 26, 2025
  1.0
  Absolutely horrible customer service. They move so slow and the results you get at the window are atrocious. The employees are rude time and time again. It must be a standard in order to work at that location as all employees have the same attitude towards customers. They try to rush you at the speaker just for you to wait 10-15 minutes to get up to the window to receive over sugared, unregulated coffee and stale donuts missing half of the icing and sprinkles. They “end” their holiday drink menu the day after the holiday despite actually still having the syrups to make the drinks. These employees would put a sloth to shame with how slow and incompetent they are. Absolutely the worst Dunkin in Ohio, if not the universe. I’d love to hear back from management regarding their despicable establishment.
• MC

  M Charlson

  Dec 17, 2025
  4.0
  This Dunkin is nearly always reliably consistent and thorough. My mobile order is always ready and the team is very friendly. My drink is correct 90% of the time, and the workers take the time to greet you and be kind. Very grateful for this location!
• RG

  Rachel Gutierrez

  Nov 30, 2025
  1.0
  Was just there at 2pm and they messed up my order and I asked nicely to just have it right and then they still didn’t and I asked for a hot plain cofffee then and they just gave me an iced one with no cream? And I said no thank you I’ll take the refund. The manager begins to freak out because she didn’t want to do a refund, and “good” when I told her I can just get another coffee else where because they were all upset. they won’t refund me either. I go everyday, they are usually so kind and my drink is just an ice coffee with one cream, Carmel and extra ice?? Like I wasn’t asking for a lot?? They refuse to refund or answer a phone call. Really upset how I was treated!!
• KA

  kayla alexis

  Nov 29, 2025
  1.0
  horrible service and especially horrible manager. sierra is nasty and mean and constantly talks bad about customers.

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