Chipotle Mexican Grill

3.5
589 reviews
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About

Mexican Restaurant
Chipotle Stow is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4338 Kent Rd, Stow, OH
44224, United States

Hours

Reviews

3.5
589 reviews
5 stars
253
4 stars
120
3 stars
42
2 stars
45
1 star
129

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, old food, and unclean restrooms.

Food Quality

Many reviews highlighted poor food quality, including undercooked rice, old ingredients, and incorrect orders.

Service Issues

Customers frequently mentioned rude or unprofessional staff, slow service, and mismanagement.

Portion Sizes

Several reviews noted that portion sizes were smaller than expected, especially for the price paid.

Inconsistency

The location has been described as inconsistent, with some customers experiencing good food and service while others faced significant issues.
  • IM
    Isabellla Molyneux
    5 days ago
    2.0
    Looks like at this chipotle they were running a buy one full price get it half full deal!! do not place orders through the app. workers are LAZY and will halfass your order. paying 1.45 for a barely half full cup of queso is ridiculous. they portion like it comes out of their paychecks. workers need reality checks and need refreshers on how to create a welcoming environment for customers without rbfs.
  • UJ
    Unicorn Johnson
    Nov 10, 2025
    1.0
    I just had the worst burrito of my life here. The rice was cold and crunchy. The guacamole was absolutely flavorless and has no salt at all. I ordered cheese on my burrito and there was none. The beans were also flavorless and had no salt or flavor at all. The portion size was also abysmal. I’ll note to go to one of the other locations instead. This is hands down the worst Chipotle meal I’ve ever had. No wonder sales are declining as Chipotle overcharges for increasingly low-quality food.
  • JO
    Jonquil Oden
    Nov 5, 2025
    5.0
    Had it double wrapped.
  • BB
    Brandon Badger
    Oct 30, 2025
    2.0
    All the food on the line was clearly old. So nobody there is watching timers. Which is weird cause there was like 7 employees there around 4 today all talking and standing around while 1 guy made food. The back table was a mess too with again clearly old food. (Dry crusty used to be liquids ect) They're literally gonna get someone sick 🤢 (Food safe certified, I am literally certified to serve people food)
  • KM
    Keenan Mc
    Sep 29, 2025
    1.0
    There was hair in my food 🤮

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Stow?

Chipotle Mexican Grill in Stow is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Stow, OH?

The restaurant is located at 4338 Kent Rd, Summit, Stow, OH 44224, USA.