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Brand Certified

Chipotle Mexican Grill

3.5
(602 reviews)

Business Details

4338 Kent Rd, Stow, OH
44224, United States
(330) 686-4945

About

Mexican Restaurant
Chipotle Stow is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4338 Kent Rd, Stow, OH
44224, United States

Hours

Reviews

3.5
602 reviews
5 stars
257
4 stars
120
3 stars
45
2 stars
46
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including staff being unprofessional, slow, and unresponsive to customer requests.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and incorrect orders.

Cleanliness

Many reviews mentioned unsanitary conditions, with dirty tables and food preparation areas being a common complaint.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, stating they received less food than expected for the price.
  • PL
    piper lee
    4 days ago
    1.0
    Food may be good but the staff is terrible. The cashier (torta) was very rude and THROWING our food around. If I wanted crushed chips I would have asked for them pre-crushed. Not only that, but she seemed to be mad when we walked in because she was at a table studying for anatomy. I am sorry you have to do your job, but stop being rude and maybe you would enjoy life more.
  • PP
    Pumaz
    Feb 20, 2026
    3.0
    The workers at this location usually spend more time talking to each other than trying to serve guests. Consistently through months of coming here they all just talk and make it super awkward making you think you are gonna be able to order but instead just chat to each other. I understand having a communicative environment but when it just holds up your service, and or just makes your experience that more worse, almost making you feel like you aren’t welcome and you are basically a burden, isn’t the best feeling for a food place. Especially for the cashier, consistently I have asked for things that they don’t put out like Napkins or a spoon, basic things and the cashiers are either happy to help or just down right sighing in your face and not responding to you. I just want a local place where I can feel comfortable to eat.
  • AG
    Alexander Grecco
    Feb 6, 2026
    3.0
    Somehow I always get the avocado stem in my guac… but everything else tastes good
  • FF
    FxckyouTone
    Jan 16, 2026
    1.0
    Never have enough staff and the staff literally act like they don't care I would love to meet the manager at this store because this location is so unprofessional young crowd and none have respect or the urgency when making your food. Please get a new manager!!!
  • MF
    Marlet Frank
    Jan 14, 2026
    5.0
    It was easy like always. I always get carnitas but my husband said the steak was good. The staff was friendly and fast with our orders. We sat down and had a good conversation it wasn't noisy at all. I would recommend them. Tip don't sit at the door in the winter became a little bit chilly at times lol.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Stow?

Chipotle Mexican Grill in Stow is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Stow, OH?

The restaurant is located at 4338 Kent Rd, Summit, Stow, OH 44224, USA.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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