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Arby's

3.8
(617 reviews)
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Business Details

1540 Norton Rd, Stow, OH
44224, United States
(330) 650-1553
http://www.arbys.com/locations/us/oh/stow/1540-norton-rd/store-1831
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1540 Norton Rd, Stow, OH
44224, United States

Hours

Reviews

3.8
617 reviews
5 stars
296
4 stars
139
3 stars
63
2 stars
25
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and inattentive service, particularly from management, leading to a negative dining experience.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about incorrect orders and lack of flavor.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficient service.

Management Concerns

The management, particularly a specific female manager, received significant criticism for unprofessional behavior and poor customer service.

Mixed Experiences

While some customers had good experiences, many others expressed disappointment, indicating inconsistency in service and food quality.
  • MC
    mark cwalina
    Feb 12, 2026
    5.0
    Great
  • MF
    Matt Fragomeli
    Nov 21, 2025
    1.0
    Drive through lady was rude…. She didn’t get one thing on my order correct either…. By far my worst experience at a fast food restaurant.
  • PT
    Paint Technics
    Oct 7, 2025
    1.0
    Kids wanted to eat at arbys so we went to eat inside. The food was OK but there is a terrible gnat infestation inside . We had to leave because we had so many gnats flying around us while trying to eat.
  • SW
    Steve W
    Sep 28, 2025
    3.0
    Decent food, service sucks, and a little expensive for fast food
  • RD
    Richard Dennis
    Sep 11, 2025
    1.0
    Food was horrible. Order consisted of Gryo,s fries, drinks. Sandwich had no flavor,dressing. Was only on last quarter of sandwich. We have been going to Arby's. For the last 10 years in Ohio. And Florida. Probably this is the last time we will visit this unit at 1540 Darrow rd, Stow, ohio. I was going to complainer to the Manager , however there wasn't,t any but at the front desk,
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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