Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
616 reviews
5 stars
293
4 stars
140
3 stars
63
2 stars
25
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and inattentive service, particularly from management, leading to a negative dining experience.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about incorrect orders and lack of flavor.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
Management Concerns
The management, particularly a specific female manager, received significant criticism for unprofessional behavior and poor customer service.
Mixed Experiences
While some customers enjoyed their meals and had good experiences, many others expressed disappointment, indicating inconsistency in service and food quality.
- MFMatt FragomeliNov 21, 20251.0Drive through lady was rude…. She didn’t get one thing on my order correct either…. By far my worst experience at a fast food restaurant.
- PTPaint TechnicsOct 7, 20251.0Kids wanted to eat at arbys so we went to eat inside. The food was OK but there is a terrible gnat infestation inside . We had to leave because we had so many gnats flying around us while trying to eat.
- SWSteve WSep 28, 20253.0Decent food, service sucks, and a little expensive for fast food
- RDRichard DennisSep 11, 20251.0Food was horrible. Order consisted of Gryo,s fries, drinks. Sandwich had no flavor,dressing. Was only on last quarter of sandwich. We have been going to Arby's. For the last 10 years in Ohio. And Florida. Probably this is the last time we will visit this unit at 1540 Darrow rd, Stow, ohio. I was going to complainer to the Manager , however there wasn't,t any but at the front desk,
- JFJonathan FoxSep 10, 20255.0Good experience good staff