Arby's

4.1
574 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1401 Commerce Dr, St. Marys, OH
45885, United States

Hours

Reviews

4.1
574 reviews
5 stars
259
4 stars
187
3 stars
70
2 stars
21
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and attentive service, with many noting the professionalism of the staff.

Food Quality

While many reviews highlighted good food, there were consistent complaints about food temperature and freshness, with some items served cold or stale.

Order Accuracy

Several customers reported issues with incorrect orders or missing items, indicating a need for improvement in order fulfillment.

Cleanliness

The dining area was generally noted as clean, contributing positively to the overall experience.

Speed of Service

Service speed varied, with some customers experiencing quick service while others reported long wait times.
  • DD
    Dan
    4 days ago
    1.0
    Tryed to buy a sandwich on a Thursday night. Found 5 children working in there with no visible manager. Every kid in the kitchen area was using a cell phone, giggles, laughing, whiles I wait fory order! Who runs this place? What kind of food service lets employees carry dirty bacteria filled phones in a kitchen at all? Let alone hovering over food prep areas. This is gross!
  • DP
    Diana Patrick
    Dec 21, 2025
    5.0
    Great staff and very fresh food. The manager is very attentive and professional. Will definitely pick this Arby's over the others in the area.
  • AA
    A
    Nov 21, 2025
    5.0
    Arby’s delivered a top-tier customer experience. The service was excellent across the board, and the staff operated with a level of friendliness and professionalism that sets the benchmark. The team was attentive, efficient, and genuinely customer-focused, creating a smooth, hassle-free visit. Overall, this location demonstrated strong operational discipline and a culture of service excellence. Highly recommended.
  • JH
    Joshua Hahn
    Sep 6, 2025
    5.0
    Best Arby's I've been to yet. Friendly staff and fresh food.
  • PL
    Peter Linnell
    Sep 1, 2025
    5.0
    Reasonably quick service. One employee in a walking cast, helping front counter. Good food. Clean dining area. Overheard team members discussing tasks and cleaning plans. All pleasant attitudes. No evident problems.