Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers frequently reported slow service, especially during busy times, and issues with the automated ordering system.
Food Quality
While many enjoyed the food, there were complaints about cold, overcooked, or incorrect orders.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others reported rudeness and poor customer service.
Drive-Thru Experience
The new AI ordering system received mixed reviews, with many finding it impersonal and prone to errors.
Overall Satisfaction
Despite some negative experiences, many customers expressed a willingness to return due to the quality of food and positive interactions with certain staff members.
KK
kerrvilleusa
1 day ago
4.0
A friend and I drove through for lunch last week. Unfortunately, the drive through now has AI taking the orders. It was silly, it kept asking the same questions, and interrupting me. Once we got our order in, it was quick. The order was correct, and tasted fine.
KK
Kimberly
2 days ago
2.0
Very slow . No one’s ever at window . Waited 15 mins for them to even take my money
AA
Allen
Oct 14, 2025
5.0
I could tell they were under staffed that day while getting a new sign replacement, yet the lady that was worker did a great job and made the food right. Even tho we got 8 burger. It took about as long as I would guess for her to cook the burgers and prepare them by herself.
SJ
Sally Jenkins
Sep 14, 2025
5.0
I love coming into this place as much as I can. The workers are always the best and treat me work live and respect
CC
Cry CrayCray
Sep 4, 2025
2.0
AI at the drive through. Ruined my order. Asked for what I wanted but they smothered it in extra toppings I do not like. They do not take accountability for their mistakes either. Wouldn't make it right.