McDonald's

3.2
2383 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2328 East Main Street, Springfield, OH
45503, United States

Hours

Reviews

3.2
2,383 reviews
5 stars
693
4 stars
446
3 stars
468
2 stars
245
1 star
531

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, especially during late hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Numerous customers described staff as rude or unhelpful, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and unclean dining areas.

Food Quality

Customers expressed disappointment with the quality of food, noting cold or poorly prepared items.
  • KB
    Kevin Bailey
    5 days ago
    5.0
    Breakfast burrito meal. Was supposed to have been with large Coke but I was given tea. Good enough. Food was hot and served quickly. Dining room was very clean. Staff all seemed friendly and polite.
  • CC
    Caelyn Cave
    Jan 3, 2026
    1.0
    Everyone’s customer service is not good and they take forever, drive thru and counter. They never help out customers especially when they are inside. They leave people standing there and don’t ever approach them. Horrible.
  • JS
    Jazmine Sims
    Dec 27, 2025
    1.0
    They served me some pancakes and I found two little hairs in it, and I told them 3 times what I ordered and they still forgot something normally there is one lady in there that is sweet and knows what she’s doing but everyone else in there acts slow during night shift going into morning shift cause around 4-6am they acting slow in there
  • DC
    David Clancy
    Dec 22, 2025
    1.0
    What a heartless depressing location. No human interaction whatsoever and if you do get one they couldn’t care less about what you want or why your there. McDonalds is a complete 180 from when i was a kid and definitely not for the better.
  • MK
    Michael Ketner
    Dec 6, 2025
    1.0
    This location has only the kiosks to order when you walk in. There is no sign of anyone working there as they blocked off the kitchen during a "re-model". Since then, the wait time has gone from 2 to 15 minutes (often longer) at the typical walk-up counter to in our case over an hour. I have been in this locale 4 times hoping it would get better as it's close to me and each time was just got worse with wait times over 35 minutes + each time. Others waiting on food either simply left because they grew tired of waiting or, yelled at the staff via the small doorway. 3 of us received warm to cold hamburgers & fries. Of course, no one knew what to say when I asked one of the employees who would stock the un-supervised Uber pick up shelves which some folks who grew fed up with waiting just grabbed what they could then left. We received no receipt either from the Kiosk and was told by a snippy employee "that is just how it is". This concept is a failure and so is this particular Mc Donalds in terms of ordering, wait time and rude employees which has always been an issue at this Mc Donalds. I will never go back to this one.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2328 East Main Street, Springfield, OH?

This McDonald's operates 24 hours a day, 7 days a week.

Is the McDonald's at Springfield open for drive-thru service all day?

Yes, the drive-thru is open 24/7 every day of the week.