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McDonald's

3.2
(1359 reviews)

Business Details

(614) 504-0762
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1160 Upper Valley Pike, Springfield, OH
45503, United States

Hours

Reviews

3.2
1,359 reviews
5 stars
389
4 stars
272
3 stars
254
2 stars
147
1 star
297

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or inattentive staff, with several instances of employees ignoring customers or being unhelpful.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, with some describing their meals as inedible.

Cleanliness

Several reviews mentioned dirty dining areas and unkempt restrooms, contributing to a negative dining experience.

Service Speed

Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant.
  • JJ
    Jeffrey
    Feb 23, 2026
    3.0
    I have ordered frappes from here for some time and I always get the extra pumps of caramel. The last few times I have, I have been cheated on the extra pumps of caramel. It costs extra so not sure why this keeps happening? First time I figured maybe a new person or just an oversight. But third or fourth time, it's not. It was delivered.
  • IR
    I R
    Dec 26, 2025
    1.0
    Instead telling you they are out of something they just charge you and act like you didn’t order it they made me cancel my order at the window saying they couldn’t serve my order that I would have to reorder it again all it did was make my coupon not able to be used and forced me to pay full price and then tried to skimp me on two drinks because they were out of Dr Pepper
  • PS
    Pamela Saylor
    Dec 20, 2025
    5.0
    I live right down the road from Deer Rd, but I will drive all the way to Upper Valley Pike if I ever want McDonald's. They are so friendly and are not lazy at all. When I go to Derr Rd I never get what I ordered and they treat you like you're just bothering their day, like you should've went elsewhere and for now on I sure will drive ALL the way to Upper Valley Pike now to get my food.
  • KW
    Kaileigh Willman
    Dec 19, 2025
    1.0
    The night shift at this location absolutely sucks, they’re always rude ignored my partner and her coworker in the drive thru yall definitely need to figure it out! food is also always gross
  • AP
    Amber Pence
    Dec 18, 2025
    1.0
    Always a bad experience

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