McDonald's

3.2
1357 reviews
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Business Details

1160 Upper Valley Pike, Springfield, OH
45503, United States
(614) 504-0762
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1160 Upper Valley Pike, Springfield, OH
45503, United States

Hours

Reviews

3.2
1,357 reviews
5 stars
389
4 stars
272
3 stars
252
2 stars
147
1 star
297

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees ignoring customers or displaying poor attitudes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, indicating a consistent problem with order fulfillment.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, with several instances of receiving items that were not fresh.

Cleanliness

Several reviews mentioned dirty dining areas and unkempt restrooms, suggesting a lack of proper maintenance and hygiene.

Service Speed

Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant, contributing to overall dissatisfaction.
  • IR
    I R
    Dec 26, 2025
    1.0
    Instead telling you they are out of something they just charge you and act like you didn’t order it they made me cancel my order at the window saying they couldn’t serve my order that I would have to reorder it again all it did was make my coupon not able to be used and forced me to pay full price and then tried to skimp me on two drinks because they were out of Dr Pepper
  • PC
    Pamela Collett
    Dec 20, 2025
    5.0
    I live right down the road from Deer Rd, but I will drive all the way to Upper Valley Pike if I ever want McDonald's. They are so friendly and are not lazy at all. When I go to Derr Rd I never get what I ordered and they treat you like you're just bothering their day, like you should've went elsewhere and for now on I sure will drive ALL the way to Upper Valley Pike now to get my food.
  • KW
    Kaileigh Willman
    Dec 19, 2025
    1.0
    The night shift at this location absolutely sucks, they’re always rude ignored my partner and her coworker in the drive thru yall definitely need to figure it out! food is also always gross
  • MS
    mackenzie sergent
    Dec 9, 2025
    1.0
    pulled us to spot 1 for over 20 minutes, nobody came out so we went inside to ask about our order. we were ignored so we went back through the drive through just to be told our order was forgotten and never made in the first place. this is why you don’t pull someone for some fries and a plain cheeseburger.
  • BC
    Breanne Campbell
    Dec 2, 2025
    1.0
    Went here for the grinch meal. Our food was handed to us in a bag. Not even the grinch happy meal box. We also didn’t get the salt for the French fries. And nobody was polite or greeted us. Just handed us our food and shut the window. LAZY.
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 1160 Upper Valley Pike, Springfield, OH?

McDonald's at this location is open daily from 5:00 AM to 10:00 PM.

What are the drive-thru hours at this McDonald's?

The drive-thru is open every day from 5:00 AM to 1:00 AM, providing extended late-night service.