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Jimmy John's

3.4
(289 reviews)

Business Details

126 E College Ave, Springfield, OH
45504, United States
(937) 521-1345

About

Sandwich Restaurant

Location

Jimmy John's
126 E College Ave, Springfield, OH
45504, United States

Hours

Reviews

3.4
289 reviews
5 stars
117
4 stars
52
3 stars
31
2 stars
19
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, rude staff, and lack of communication.

Food Quality

While many customers enjoyed the food when prepared correctly, there were complaints about incorrect orders and unsanitary conditions.

Management Concerns

Several reviews mentioned dissatisfaction with the new management and staff, indicating a decline in service quality compared to previous experiences.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with reports of the store closing early or being closed unexpectedly.
  • GG
    Gma
    Feb 13, 2026
    1.0
    This location promotes that it’s under new management and has a brand new staff but I’m not impressed by any means. I come regularly because it’s close to where I work and affordable but if I had a regular lunch break I wouldn’t be able to eat here or I’d have to order 20+ mins in advance . I ordered my 1 sandwich 25 minutes ago and I’m still sitting here waiting. The manager just now spoke to me asking what sandwich I’m waiting on after I’ve been here practically 30 minutes. Not to mention they don’t greet you when you come in or anything. While I was sitting here an older gentleman in his 70-80s came in and stood so long with no service and nobody greeting him that he turned around and walked out. No consideration for the customer and no customer service at all. There’s no excuse for this
  • JM
    Junk Man
    Feb 4, 2026
    1.0
    I’ve ordered from this location for years now, I’ve never had an experience like this. First of all I finally get home unwrap my sandwich ready to eat it and first thing I see is MOLD ON MY BREAD! Instantly lost my appetite and more importantly my time! On top of that this location boasts about under new management but the new crew is worst than the old one. I started going through the drive through lately because the last couple times I came to sit and eat I felt uncomfortable and unwelcome. They don’t say anything when you come in and when I came in at 7 (they close at 9pm) I could hear the workers mutter about “well now we gotta mop the floors again” like my bad I’m coming to patronize this business I’ll take my money elsewhere!
  • ST
    Seth Thomas
    Nov 14, 2025
    1.0
    The food is great when it is prepared right. Horrible service. Was very disappointed in service.
  • MR
    Madalyn Rios
    Oct 27, 2025
    5.0
    The owners are doing so good at turning this place around! The staff is super nice and friendly and my sandwich was so good!!!! Will be returning :)
  • MC
    Makayla Cowan
    Oct 27, 2025
    5.0
    Saw an article that this location was under new management and decided to check it out. The operation is much better and the new manager Kyla Snow was very nice and hospitable.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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