Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.7
467 reviews
5 stars
206
4 stars
98
3 stars
52
2 stars
27
1 star
84
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and confusion regarding online and call-in orders.
Service Quality
Feedback indicates inconsistent service, with some customers praising friendly staff while others experienced rudeness and lack of attention.
Delivery Issues
Numerous reviews highlighted problems with late deliveries, cold food, and poor handling during delivery.
Food Quality
While some customers enjoyed the pizza, there were complaints about undercooked or poorly made pizzas, as well as insufficient toppings.
Cleanliness and Environment
Several reviews mentioned cleanliness issues and a chaotic atmosphere, particularly regarding staff behavior and management.
- ELElisha Allman (Lisha)6 days ago2.0Lydia the manager is horrible
- ECEthan CampbellNov 1, 20251.0Every week I order a large pepperoni pizza with a side of hot honey on the App. Never had an issue until today when the lady working refused to give me the side of hot honey. She said she couldn’t ring it up, I tried to explain that I ordered in the app and selected in the app for a side of hot honey but she acted as if she was holding the hot honey hostage. If I order a pizza online or thru the app and the app gives me the option for hot honey how can she refuse it? I will never buy a pizza from here again because this lady doesn’t know what good service is. It’s not my fault you have no way of ringing up hot honey when the app lets me add it. Ridiculous!
- JWJay WayneOct 16, 20252.0What happened to calling to order a pizza and a human being the one to answer the phone ? This automotive system is horrible !!! Twice I’ve tried to order a pizza and the dang robot repeats it back wrong …or when I try to order half cheese half deluxe large it tells me that they don’t have beer…I tried again 2 times and still got it wrong ..this happened last week and this week !! So instead I called dominos …so hope Donatos knows that their stupidity is costing them money and not saving like they were hoping Stop penny pinching and have a hourly employee answer the dang phone !! If this doesn’t change by next year I’m done with Donatos period !!
- AFAshley FordSep 14, 20254.0Had our pizza delivered. It was smushed. Still good but not sure what happened in the delivery process...
- LKLauren KnottAug 21, 20251.0Never ordering here ever again. They were almost two hours late with my pizza. Just go to Cousin Vinny’s or better yet, get a Digorno, at least you won’t have to wait forever to eat it.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located in Springfield, OH?
Donatos Pizza is located at 1712 N. Limestone Avenue, Springfield, OH 45503.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their iOS app available on the Apple App Store or the Android app on Google Play Store.
What menu items does Donatos Pizza offer?
Donatos Pizza offers pizza, oven baked subs, desserts, and appetizers.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, and offers high chairs.
What nearby medical services can customers find near Donatos Pizza?
Nearby, customers can find Community Mercy Home Medical Equipment, Home Care by Black Stone, Mercy Health Home Medical Equipment, Springfield Heart Surgeons, New Image Eye Center, and others.
What nearby dining options are available around Donatos Pizza?
Besides Donatos Pizza, nearby dining includes Cassano's Pizza King, providing customers with more choices for pizza and Italian food.
What nearby beauty and wellness services are close to Donatos Pizza?
Customers near Donatos Pizza can visit Hair Junkie, Reflections Salon and Spa, Aveda, Blessed Beauty KLM, and Milk & Honey Aesthetics for beauty and wellness services.