Donatos Pizza

3.9
434 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
732 South Burnett Road, Springfield, OH
45503, United States

Hours

Reviews

3.9
434 reviews
5 stars
221
4 stars
81
3 stars
55
2 stars
20
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some staff being friendly while others are reported as rude or argumentative.

Order Accuracy

Multiple reviews highlight issues with order accuracy, including wrong items and missing toppings.

Food Quality

While some customers praise the pizza and other menu items, others report problems with food quality, such as burnt or undercooked items.

Wait Times

Customers frequently mention long wait times for both pickup and delivery orders, often exceeding the estimated times.

Management Response

Some reviews commend the management for addressing issues, while others express frustration with corporate policies affecting service.
  • JC
    Jay Counts
    Oct 26, 2025
    1.0
    Not great pizza but very nice staff
  • SF
    sonny Frederick
    Sep 18, 2025
    1.0
    I had came to pick up our pick up order later on in the evening. Didn't see the signs where they wasn't accepting $50s or a $100 bills. After a certain time my order was $97.00 They refused to take my $100, i even asked for her to keep the change, So I left came back with change. The lady was still argumentative and even stated that she likes to argue with the customers just very rude, very poor customer service and didn't even get the order right
  • KL
    Kayden Leach
    Aug 23, 2025
    1.0
    Food was okay took over an hour to get that shit tho, young lady gave us a free two liter
  • MC
    Ms Charming
    Jun 19, 2025
    5.0
    The Italian Chef Salad is soo great with the little baked Pep, so crispy and Happy!!! You have to try it!!
  • WN
    Wesley Newhouse
    May 29, 2025
    5.0
    Nice place with quick service. If they are a bit behind they will walk your pizza to your car.

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza?

Donatos Pizza is open Monday through Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.