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Brand Certified

Chipotle Mexican Grill

3.0
(352 reviews)

About

Mexican Restaurant
Chipotle Limestone St is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2242 S Limestone St, Springfield, OH
45505, United States

Hours

Reviews

3.0
352 reviews
5 stars
120
4 stars
48
3 stars
27
2 stars
32
1 star
125

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was dirty, with unsanitary conditions in the dining area and food preparation areas.

Service Speed

Customers frequently reported long wait times for orders, both in-store and for online pickups, indicating issues with staffing and efficiency.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and discrepancies between what was ordered and what was received.

Food Quality

While some customers enjoyed the food, there were significant complaints about food quality, including stale items and poor portion sizes.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, including rudeness and a lack of attention to customer requests.
  • CC
    Chim510
    Feb 23, 2026
    3.0
    It’s a national chain, so you know what to expect. The food is higher-quality than average but it is overpriced for what you get. The service here is better than the Bechtle location, and they don’t constantly run out of options like that other one. It’s a healthy fast-food option that’s good to try once a month, especially if you just need something right off of the freeway.
  • JF
    Jessica Finney
    Feb 22, 2026
    5.0
    Best chipotle in the area. They get really busy, so be prepared for a wait sometimes. One negative is sometimes the app isn't correct with online ordering. I placed an order, it said it was ready, headed to the window and waited behind other cars for 30 mins. Finally went inside (still hadn't made it to the window) to get a refund because I assumed it would be cold and gross by then. They offered to remake it. I checked the temp before agreeing (didn't want them to go through the trouble if it was still fine) and it was still warm and totally fine. No way it had been sitting made for 30 mins so there has to be some discrepancy between the app and restaurant. Staff were so kind and I feel bad that I bothered them lol. Food was great as always :)
  • BS
    Brandon j Davenport Sr
    Feb 20, 2026
    1.0
    There’s a big white chubby kid that made my burrito and what crazy is he forcefully corrected another associate because the associate was confused about what is mild hot and tomatoes and then forcefully try to make my burrito. I didn’t even eat the burrito after I bought it. I’m just gonna say I see racism at this place and this is one chipotle I will not be coming back to. I don’t even know the kids name but I will tell you this kid gotta go. He’s a Caucasian, big white male with a ponytail and wear his glasses. He’s in the line to make burritos. He needs to go mop a floor straight up.
  • CL
    Courtney Lustig
    Feb 15, 2026
    1.0
    I received a phone call from my college student daughter that an amount of $46 was charged to her card unintentionally. She caught this only after the transaction went through. Upon further review of the incident, the cashier determined that she was charged for the previous patron’s order. However, when she attempted to resolve this with the store manager, she was only credited $33 by the manager who shared that was all they could do. Our daughter called us all upset. She hates confrontation and it’s hard not to believe others didn’t take advantage of the situation. This is deeply disappointing.
  • AA
    Ansnanan Anannan
    Jan 28, 2026
    4.0
    People mostly customers are rude as hell shoving there phones in employees faces and throwing things at them and everything. Posting reviews about them on here like there better than everyone. Yall don't understand what the employees go through. I come here almost daily and see what they have to go through and everything everyone there needs a raise or something they try there best and no one sees that yes they may be backed up and everything but from what I heard people like to order everything at once and door dashers come super early and demand the food right then an there when its not do until 20 mins later like come on gi e them a break for once guys. Yall are doing great besides the morning crew I will never go in the morning again

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill on Limestone St serve?

Chipotle Mexican Grill offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.

What are the opening hours for Chipotle Mexican Grill on Limestone St?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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