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Brand Certified

Chipotle Mexican Grill

3.6
(1175 reviews)

About

Mexican Restaurant
Chipotle Bechtle Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1930 N Bechtle Ave, Springfield, OH
45504, United States

Hours

Reviews

3.6
1,175 reviews
5 stars
521
4 stars
225
3 stars
110
2 stars
91
1 star
228

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with portion sizes, food quality, and being out of key ingredients.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unclean tables.

Customer Service

Many reviews highlighted rude staff behavior and poor customer service experiences.

Availability of Ingredients

Consistent complaints about being out of various menu items, especially during peak hours.
  • AD
    Austin DeShazo
    4 days ago
    1.0
    barely filled my bowl for my doordash order
  • CM
    Cero Miedo
    Feb 14, 2026
    5.0
    Good
  • RK
    Rick Knost
    Jan 13, 2026
    1.0
    I did not eat there because they were out of the ingredients that I wanted. This is not the first time. Chipotle needs to do alot better.
  • KS
    Kendra Dill LeMaster Sassy Classy LLC (SassyClassyLLCcom)
    Dec 3, 2025
    3.0
    I DOOR DASH, SO FAR NOT TO BAD ITS DEFINITELY GONNA BE A WAIT EVERY SINGLE TIME.
  • BR
    Brittney Ranard
    Dec 2, 2025
    1.0
    I would not give this place even 1 star the manager in the pm is horrible to paying customers my order was messed up I asked for my food to be fixed which they would not due to it being a online order for myself and my family I offered to pay for the extra steak that was spos to be on the burrito and they manager told me I can order a side of it would not put it on the burrito after I paid for my food already or I have to buy a new burrito I ask it was not opened and I just asking for it to be fixed so after talking to the manager who said I was unreasonable for request this I went and stood in line for the extra steak and than the manager must had some feeling about this told me to leave the store I said I was waiting in line to order more steak for my burrito that they would not fix so after he said he call some on hire in the food chain I flipped out after he just yelled at me infornt of the staff and other customers do your self a favor dont go to this place go to Southlimstone they fixed my food for me after all this crap with this manager some people shouldn't be in management

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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