Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.9
695 reviews
5 stars
316
4 stars
172
3 stars
114
2 stars
38
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with cold, poorly prepared, or unappetizing food, including complaints about old fries and sandwiches lacking flavor.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and rude staff interactions, particularly during busy times.
Staff Friendliness
Despite service issues, several customers praised the friendliness and attentiveness of the staff, noting positive interactions.
Cleanliness
Some customers appreciated the cleanliness of the dining area and restrooms, although there were also reports of unsanitary conditions.
- KPKelly Powell6 days ago5.0I love this Arby's. People are always friendly and who is always yummy. I can't say the same for main Street in Springfield
- TMTree ManDec 10, 20254.0Friendly staff and my French dip subs were great.
- MGMelanie GlassDec 7, 20255.0Upset that they no longer have the peanut butter chip cookies, but you can never go wrong with a cherry turnover.
- DCDana CallahanNov 10, 20253.0Went through the drive thru for a turkey sandwich. It was tossed together sloppily. The staff was good.
- AAAustinOct 15, 20251.0This place is just waiting for a lawsuit to happen, they don't know how to do anything right. Multiple times I've experienced little scraps in the food. Plastic corners in the mac and cheese, aluminum foil wrapping in the sandwiches, and debris in the drinks. The food is miserable and depressing, I feel like they go out of their way to be doom and gloom. The fries and are cold, the cheese sticks snap at how cold they are, the roast beef tastes like it just came out of the fridge, the cheese sauce thick, and the drinks have no flavour as if they reduced the amount of syrup in the dispensers. This Arby's has given me such horrible experiences consistently over time that I feel compelled to write a post to warn others. A waste of money. I would be embarrassed to operate this location to the point of wanting to quietly quit so people didn't know I worked there. The food is expensive, it has no flavour, I'm risking consuming foreign objects, the drinks has no syrup, everything feels like it's cold out of the fridge, and the presentation looks like someone sat on the bag. Considering all of that, I would not be surprised if there were multiple health code violations.