Klosterman Baking Company, founded in 1892, is a privately-owned wholesale bakery, headquartered in Hebron, KY with production capabilities ranging from high speed to hearth baked artisan bread, buns, rolls, and donuts. Klosterman has baking facilities as well as fresh bread delivery routes located throughout Ohio, Kentucky, and Indiana and has frozen bread distribution nationwide. In addition to baking a wide variety of high-quality fresh-baked goods, Klosterman strives for 100% customer satisfaction by providing exceptional delivery service and customer care to a diverse portfolio of clients from restaurants, schools, and hospitals to food manufacturers and grocery stores.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.