Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
While some customers praised the friendly and helpful staff, many reported issues with poor service, including long wait times and incorrect orders.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including late arrivals, wrong addresses, and missing items.
Food Quality
The quality of food received mixed reviews; while some enjoyed the pizza, others complained about undercooked or burnt items.
Cleanliness
Several customers noted cleanliness issues at the location, including dirty tables and unsanitary conditions.
JI
Joshua Imwalle
Feb 15, 2026
1.0
Waited 2 and a half hours for an order that was canceled after thirty minutes because the driver got lost, even after calling back to confirm the order and explaining how he got lost. Manager “forgot” to notify us. Do not waste your time unless you pick it up yourself.
KR
Kevin Reynolds
Feb 8, 2026
5.0
Called in an order and wonderful young lady named Kayla (sp?) took my order. Pleasant, friendly and very helpful. Wasnt a fan of the italian salad but she mentioned she would be able to make it how I like so I tossed the salad on as well. This young lady was on it and represented the brand very well. Great energy and sounded like she took pride in her work. This is how you do customer service. If management sees this you should clone her.
JM
James Morton
Mar 4, 2025
2.0
The call in service is atrocious. I called in an order. Delivery set for 7:17. At 7:23 I get a text notifying me delivery is now 8:13. I call the store and come to find out they put the order into the wrong store location. One outside their delivery zone. When getting a hold of the store themselves they were very helpful and informative. That’s the only reason I put two stars.
BR
Brad Reffitt
Mar 14, 2022
5.0
Much better than the Middletown location. Food was good and done right and was made right on the time they said it would.
TG
Terri Gliatti
Aug 15, 2021
5.0
Friendly, fast and generous toppings on all their pizzas. The young men working there have alot of joy which they love to share while making your pie!
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Does Donatos Pizza offer catering services?
Yes, Donatos Pizza offers catering services.
Is Donatos Pizza wheelchair accessible and family-friendly?
Yes, Donatos Pizza has wheelchair accessible entrances and restrooms, high chairs, and welcomes families.
Are there outdoor seating options available at Donatos Pizza?
Yes, Donatos Pizza offers outdoor seating for customers.
Where is Donatos Pizza located in Springboro, OH?
Donatos Pizza is located at 764 Gardner Rd, Springboro, OH 45066, United States.
What nearby places can I visit before or after dining at Donatos Pizza in Springboro?
Nearby places include Dickey's Barbecue Pit for more dining options, Springboro Wine & Spirits for beverages, and Biggby Coffee for a coffee or smoothie.
How can nearby mobile phone stores like Victra or Verizon help Donatos Pizza customers?
Customers visiting Donatos Pizza can also easily access nearby mobile phone stores such as Victra and Verizon for phone shopping or service needs.
Brand Certified Facts from Donatos Pizza
This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: