Wendy's

4.0
600 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
380 County Rd 410, South Point, OH
45680, United States

Hours

Reviews

4.0
600 reviews
5 stars
298
4 stars
140
3 stars
92
2 stars
29
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and slow service.

Food Consistency

Food quality is inconsistent, with reports of cold, stale, or incorrect orders, though some customers enjoyed their meals.

Cleanliness

The cleanliness of the dining area and restrooms has been criticized, with multiple mentions of dirty conditions.

Management Issues

Customer experiences with management differ significantly, with some praising managers for their service while others report unprofessional behavior.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer frustration.
  • EE
    Ernestine
    Nov 16, 2025
    3.0
    I was the only person in line nobody else, I placed a mobile order and they still missed an item from my order….
  • JR
    Jay Rosalian
    Sep 15, 2025
    1.0
    Service was very bad. Managers were not friendly. They were standing and talking but not ready to take my order. They ignored me and food was stale. Dont go to this location. They really dont care and make faces ir look at each other faces if any questions are asked. Avoid Avoid .
  • SM
    Smidge O Midge
    Sep 9, 2025
    1.0
    The fast food industry has given up from top to bottom.
  • MM
    Mike Morris
    Aug 2, 2025
    2.0
    This location is wildly inconsistent depending on who's in charge. When the male manager is running things, it's a smooth experience friendly, fast, and the food is always right. But when either of the two female managers are on duty, brace yourself for eye-rolls, sarcasm, and a clear disdain for customers. Today was a prime example. I tried to order six biscuits something I’ve been doing daily for two weeks and suddenly it became an ordeal. The cashier acted like I was asking for a favor, not making a purchase. Then the manager got involved, throwing around “corporate policy” like I work for her. I showed a receipt from yesterday where I bought eight biscuits, and she still dismissed it with an eye-roll and a snarky “they shouldn’t have done that.” Look, I’m not here for drama I just want to pay full price for what I’ve been ordering consistently. The attitude was unnecessary and the customer service was flat-out disrespectful. If this is the tone leadership sets, no wonder the energy shifts so drastically depending on who's managing.
  • SS
    Steven Stapleton
    Aug 1, 2025
    5.0
    Great food and great people!

Frequently Asked Questions About Wendy's

Is South Point Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.