McDonald's

2.6
955 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
738 Corwin Nixon Boulevard, South Lebanon, OH
45065, United States

Hours

Reviews

2.6
955 reviews
5 stars
208
4 stars
132
3 stars
120
2 stars
80
1 star
415

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers experiencing long wait times and incorrect orders.

Cleanliness

Customers reported unsanitary conditions in the dining area and restrooms, with complaints about dirty tables and clogged facilities.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food preparation.

Management Issues

Several reviews pointed to poor management and lack of training among staff, leading to disorganization and ineffective service.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or improperly prepared meals, while others noted satisfactory experiences.
  • JS
    Jessica Springer
    Dec 24, 2025
    1.0
    Closed at 6pm and let us sit there after taking orders in front of us. Tried speaking with lady at 1st window. She rudely told us, and then flipped us off. We were waiting for 15 minutes before 6. She never told anyone waiting (6 cars).
  • EL
    Errol Louderback
    Dec 21, 2025
    1.0
    The absolute worst McDonald's I have ever been to. The staff is all rude, slow, and they talk bad about people standing at the counter who are asking for someone to take their order. The kiosks don't have receipt paper, and there was never a person to ask for one at the counter the whole time I was there. They had 2 people that stood at the end of the line and put food in bags. Nothing else, and they couldn't be bothered to even acknowledge the growing line of customers. I would close the store and fire this entire waste of "workers" The manager walked in while one man was on the phone with corporate, passes the commotion without even looking at any of the people, then just goes to work at the drive thru window. The food was all wrong. They put 2 tiny pieces of onion, a huge glob of mayo, and pickles on my Daily Double. I ordered it regular with no lettuce. I didn't order pickles, which are an optional addition. When I took it back to have it fixed, they gave me a single cheeseburger with mayo and 2 slices of tomato that looked nearly rotten. After they messed up my Daily Double for the 2nd time, there were 3 people at the counter tearing into the manager and staff. One customer was given half of his big Mac. How is that possible? I decided to just throw away my disgusting, wrong food and go home. I will not visit this location ever again. I doubt I will be able to stomach the thought of eating any McDonald's for quite a while, if ever. You got my money this time, but it won't ever happen again. This store should be closed if this is the best you can do.
  • JC
    Jason Cotton
    Dec 20, 2025
    1.0
    No numbers at kiosk, mens bathroom the urinal and the toilet were clogged with paper. Floors all wet with urine. No condiments available at the station and napkins were scattered all over. With 3 workers walking by without doing anything to clean up
  • SL
    Sara Lamb
    Dec 16, 2025
    5.0
    I did a mobile pick up order. They had my large order out to my car within 2 minutes after arriving. Food was hot and fresh. I had all of my items plus plenty of napkins and sauces.
  • RS
    Robert Smith
    Dec 10, 2025
    2.0
    Either the lobby hours are incorrect on the door or the crew.Just opens them when they feel like it.I drive a delivery truck that is eleven feet tall and can't go through the drive through.I arrived at six ten a m. The lobby opens at six a m, according to the door. I tapped on the glass because I thought maybe someone had forgotten to unlock the lobby doors. A crew member came to open the door, but as soon as I walk in someone is yelling from the back room. "Don't let them in. What's wrong with you? Why can't you listen?" I left and ordered from the app.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 738 Corwin Nixon Boulevard?

McDonald's is open daily from 6:00 AM to midnight.

When is the McDonald's drive-thru open?

The drive-thru is open every day from 6:00 AM to midnight.