Wingstop

Reviews

• RR

  Rosemary

  4 days ago
  1.0
  The absolute worst wing stop I’ve been too I went there 3/2/26 I did an online order but apparently the internet was down and they couldn’t find my order or another customer order so the cashier calls the manager on the phone (Casandra) and she’s just yelling telling her what to do and the cashier has told her she’s done all these things but still can’t find our orders so the cashier says to write our name and number down and confirmation number down and we were supposed to basically just leave and wait with no food or no refund so I’m explaining like I have to go And I’m not paying $40 again for a meal and I’m asking the cashier and shift lead can I just get a refund or my meal because you guys see I paid online so they say no “if the order isn’t on the screen they can’t make the food” I wasn’t getting no help it was terrible customer service so the cashier calls IT or some information to fix the internet and me and the other customer are basically held hostage just waiting to see what’s going on because they didn’t wanna give us our food long story short problem never got solved and after everything the cashier had me write my order down and then they made it my order was placed online at 4:55pm and said pick up between 10-15 mins 5:05-5:10 I get to wingstop at 5:10 just to not leave till like 6:30pm trying to solve that problem I felt like the proper thing to do was to make me and the other customer food because we had a receipt and confirmation it’s not our fault the internet was done we shouldn’t have been inconvenienced because of that I waited there over a hour ridiculous I placed an order online thinking to get it faster but I didn’t they need to be trained on customer service it was no sorry or can I offer u something while you wait it was just well I have to call and see what’s going on and you can’t get a refund or food until then I would never come here again and after a hour plus wait the food wasn’t that great skimpy fries no sauce on my tenders just a waste of time and money bad service and food and rude manager
• ES

  E s

  Feb 9, 2026
  1.0
  Absolutely horrendous experience AVOID AT ALL COSTS. The food is good IF you can get it. The staff are rude, dishonest, and hostile. Expect to wait for hours to MAYBE get your food. Staff are nasty and will call you names and insult you for asking basic questions. Dining room is dirty and kitchen looks the same.
• NN

  nemo

  Feb 9, 2026
  1.0
  Food is good when you can get it - but be prepared to deal with rude, belligerent, dishonest employees who have trouble understanding simple instructions and react with hostility. Wait times are unbelievable. Online orders quote a ready time of an hour but often take more than twice that. I won't be eating here again.
• BA

  Bookie Allen

  Feb 2, 2026
  1.0
  My son ordered wings today asked for well done! We didn't get that food wasted because of feathers,and Soggy Wings do better probably won't be back..YUCK
• TG

  Ta’Ja Gamblin

  Jan 16, 2026
  5.0
  My order was stolen by a delivery driver and Ms.Deb was able to do her diligence and make it right by me the customer! Best customer service I’ve had in a while. It’s actually wholesome people left ❤️

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